What are the responsibilities and job description for the Barista/Manager position at Lala's Tea and Boba?
Job Title: Lala’s Manager
Location: Downtown Castle Rock
Job Type: Full-Time (Weekend Availability Required)
About Us:
We are an exciting new European-inspired coffee and boba shop located in a new build in downtown Castle Rock, opening up this spring of 2025. Our concept blends the rich traditions of European coffee culture with the vibrant, refreshing appeal of boba tea. We believe in serving only the highest quality tea, coffee, and handcrafted boba beverages, all made from premium ingredients. Our space is designed to be a cozy, welcoming environment where customers can relax, socialize, or focus on their work, all while enjoying expertly crafted drinks.
We’re looking for a highly skilled, reliable, and motivated Coffee & Boba Shop Manager to lead our team, ensure smooth daily operations, and foster a positive, collaborative work environment. If you have experience in managing, hiring, and building strong teams, we want to hear from you!
Job Overview:
As the Coffee & Boba Shop Manager, you will oversee the daily operations of the shop, ensuring exceptional service, product quality, and efficient team performance. You will be responsible for managing a team, conducting interviews, hiring new staff, and providing training and support. Your leadership will directly impact the success of the shop, so we’re looking for someone who thrives in a fast-paced environment, can make confident decisions, and is passionate about delivering the best coffee and boba experience.
Key Responsibilities:
- Oversee daily shop operations, ensuring smooth service and product quality.
- Manage, train, and develop a team of baristas and support staff, fostering a positive and motivated environment.
- Conduct interviews, lead the hiring process, and ensure new hires align with company culture and values.
- Create and manage employee schedules, ensuring adequate staffing during peak hours, including weekends.
- Lead and conduct team training sessions, focusing on product knowledge, customer service, and operational efficiency.
- Handle customer complaints and resolve issues professionally and promptly.
- Manage inventory, place orders, and ensure supplies are consistently stocked and maintained.
- Develop and implement strategies for increasing sales, improving customer satisfaction, and growing the brand.
- Monitor health and safety standards, ensuring compliance with local regulations.
- Collaborate with the leadership team to implement marketing efforts, seasonal promotions, and other customer engagement initiatives.
Qualifications:
- 2-3 years of management experience in a coffee shop, café, or foodservice environment.
- Strong background in interviewing and hiring staff, with a keen eye for identifying talent and fostering a positive team culture.
- Deep knowledge of specialty coffee, tea, and boba drink preparation.
- Proven leadership skills with experience managing, training, and motivating a team.
- Excellent customer service skills and the ability to handle customer concerns in a professional and positive manner.
- Highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Flexible schedule with the ability to work weekends and holidays.
- Strong communication and interpersonal skills.
- Prior experience in inventory management, scheduling, and staff performance evaluations.
- Knowledge of health and safety regulations and ability to ensure compliance.
- Ability to think critically, problem-solve, and make decisions under pressure.
Benefits:
- Competitive salary, based on experience.
- Opportunities for growth and career development.
- Employee discounts on products.
- A positive and collaborative work environment.
How to Apply:
If you’re an experienced manager with a passion for coffee, boba, and creating a great work culture, we’d love to hear from you! Please submit your resume and a brief cover letter explaining why you’re the ideal candidate for this role.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Paid sick time
- Paid time off
- Paid training
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $45,000 - $55,000
