What are the responsibilities and job description for the Collections Specialist position at Lalor Family Dental?
Description
Lalor Family Dental, a family-owned, multi-office practice with over 60 years of experience, is seeking an experienced and detail-oriented Collections Specialist to manage patient financial accounts across our growing team. If you are passionate about patient relations, have strong communication and organizational skills, and thrive in a results-driven environment, we want to hear from you!
Why Work at Lalor Family Dental?
- Family-Owned: We value our team and foster a positive, supportive culture
- Great Benefits: Health, Vision, Dental, 401(k) with match, Paid Time Off (PTO)
- Incentive Program: Pay scales with experience performance-based incentives
- Certified a Great Place to Work for 5 years running!
- Weekly Pay and Company-Sponsored Events
Responsibilities:
- Accounts Receivable Management: Monitor patient accounts, resolve payment discrepancies, and reconcile balances.
- Collections: Contact patients with overdue balances and follow up on past-due invoices.
- Patient Relations: Maintain positive relationships with patients, respond to billing inquiries, and work closely with the insurance and front desk teams to streamline operations.
- Documentation: Keep accurate and organized records of all collection activities and patient communications.
Qualifications:
- At least 1 year of dental or medical billing experience preferred but not required
- High school Diploma or GED required
- Strong communication, negotiation, and customer service skills
- Highly organized with excellent attention to detail
- Ability to handle sensitive information with confidentiality (HIPAA compliance)
- Proficient in computer applications (email, word processing, spreadsheets)
- Positive, results-driven attitude and a team player
What We Offer:
- Opportunities for Career Growth
- Employee Assistance Program
- Fun Company Events that make work feel like home
- Competitive Compensation & Benefits
If you’re ready to join a dynamic team where your work is valued and your career is supported, apply today!
Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.
Salary : $16 - $20
