Sr. Mgr, Business Operations Mgmt

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Makes daily contributions to achieving CSBG installed base differentiation and revenue growth objectives via business development planning and execution. Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives to arrive at best practices. Plans, manages, and provides operational support for a CSBG Business Development. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises CSBG Business Development executive by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Functions as CSBG Business Development delegate for both internal and external partner interfaces.

• Market Penetration Planning (MPP) planning & execution
• Automated Deal Management (ADM) and Symphony (CRM) support & training
• Brand Protection (IP Defense)
• Marketing Review Meeting (MRM) scheduling, planning,and management
• Track and publish CSBG BD/CFT assignments
• Own CSBG BD playbook and associated training
• Deal calendar & account reviews
• Reliant and Upgrades evaluation approvals and tracking
• CSBG interface for SEMI standards development and approval
• Customer meeting scheduling,preparation, and coordination
• In conjunction with CSBG Strategic marketing, creation of presentation materials for and delivering to executives and customers of all levels
• Market Share and P&D analytics
  • Build an on-going bridge to review (Executive Strategic Planning Conference) ESPC and (Strategic Account Review) SAR share objectives with quarterly/annual performance
  • CSBG single point of contact for market share and penetration and defense (P&D) updates for QxR, BoD and Earnings calls
• Business development best practices
  • Ensuring proper templates for customer exec presentations
  • Proper use of executive deal proposal/approval (EDP/EDA) and ADM
• Lam Management System (LMS) coordination and support
  • QxR & Internal Business Review (IBR) preparation for CSBG BD

• Education:

A master's degree in business administration, business analytics, marketing, or a related field

• Experience:

10 years of managerial experience in sales, business development, or business operations roles.

Education: A master's degree in business administration, business analytics, marketing, or a related field

Experience: 10 years of managerial experience in sales, business development, or business operations roles.

Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, account teams, and other internal stakeholders.

Leadership Potential: Demonstrated leadership of organizations in high-stress environments and ability to prioritize constrained resources to achieve objectives.

Presentation creation and delivery skills: Seasoned veteran of creating presentation materials for and delivering to executives and customers of all levels.

Proficiency in ERM & CRM applications

Negotiation Skills: Ability to negotiate contracts, pricing, and other terms with customers/account teams to achieve mutually beneficial agreements.

Relationship Building: Skillful at developing and maintaining strong relationships with customers and internal partners.

Market Research: Understanding of market trends, competitor analysis, and the ability to identify potential business opportunities.

Strategic Thinking: Capability to develop and implement effective sales strategies to drive business growth.

Project/Program Management: Ability to manage projects and/or programs from initiation to completion, ensuring timely delivery and meeting objectives.

Analytical Skills: Strong analytical skills to evaluate data and make informed business decisions.

Adaptability: Flexibility to adjust to changing market dynamics and customer needs.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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