Dispatcher/Customer Service

Lamers Bus Lines is now hiring an office assistant for the school bus department. The School Bus Office Assistant will assist the terminal manager in coordinating the day-to-day operations of the school bus terminal. Work will take place normally in an office setting, with a variety of office duties, and school bus route driving will be required. Excellent communication and organization skills are required, with detail/accuracy a must. Extensive telephone usage and data entry will occur. Great personality and customer service skills are needed for this position. Obtaining and maintaining a CDL will be required. Paid, in-house training is provided to acquire the CDL and endorsements. Hours are approx. 6 a.m. to 4:30 p.m. with an hour lunch.

Job Requirements

• Knowledge of student transportation or commercial transportation operations is required.
• Excellent communication and organizational skills required. Must be detail-oriented.
• Must obtain a Class B CDL with both P and S endorsements. Lamers provides paid, in-house training. Will have to drive company vehicles as needed.
• Computer experience in a business or education environment is important.

Job Duties:

• Coordinate drivers and buses on routes. Keep routes/and operations operating smoothly.
• Accurately place all students on school bus routes.
• Collaborate with school districts to arrange transportation for charters. Assign drivers to trips
• Communicate with drivers on daily basis. Provide route and charter information and maintain a good relationship with drivers.
• Maintain accurate dispatch records for payroll purposes. Enter data into computer.
• Assist and collaborate with area terminals to cover routes and trips.
• Check in drivers and work with two-way radio during route times and throughout the day. Relay messages to drivers and handle concerns
• Answer incoming calls. Handle if able to, or direct to correct department.
• Fill in on school routes and/or charter trips as necessary as a school bus driver.
• Provide assistance to other staff members if needed.
• Weekend duty rotation with other office staff may occur.

Benefits include: Compensation based on experience, Health insurance program, Dental insurance & vision insurance options, Life insurance, Dependent life insurance, Short and long term disability options, Direct deposit, 401(k) program with company match, Paid holidays & PTO, FSA and HSA options, and career mobility. Lamers promotes from within the company.

About Lamers Bus Lines
Lamers Bus Lines is a family-focused company that takes pride in being a part of the community. Lamers was founded in 1944 and offers employees longevity and stability. Together we work to make sure our passengers enjoy safe and worry-free transportation every time they step on board one of our buses. Lamers Bus Lines is an EOE/AA employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This position requires that you obtain your CDL and assist with school bus driving as needed. Are you willing to meet that requirement?

Experience:

• transportation office: 1 year (Preferred)

Work Location: In person