What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE position at Lamoille Health Partners?
Lamoille Health Partners is seeking a friendly, organized, and detail-oriented Patient Access Representative to be the welcoming face of our medical center. You will play a vital role in providing excellent patient service and ensuring the smooth flow of daily operations.
Responsibilities:
- Greet patients and visitors with a warm and professional demeanor, check them in for appointments and ensure all necessary paperwork is completed accurately
- Verify patient insurance information, update patient demographics in eCW and collect co-pays or other payments as required
- Schedule, reschedule and cancel patient appointments efficiently, utilizing our electronic scheduling system. Confirm appointments as needed
- Answer and direct phones calls promptly and courteously, take messages accurately and route calls to the appropriate personnel.
- Maintain accurate and organized patient records, ensuring confidentiality and compliance with HIPAA
- Coordinate with other providers or facilities for additional treatment or procedures as needed
- Serve as a liaison between patients, medical staff and other departments, relaying information clearly and accurately
- Address patient inquires and concerns in a professional and helpful manner, escalating issues to the appropriate personnel as needed
- Maintain a clean, organized and welcoming reception area
- Perform various administrative duties including faxing, photocopying, scanning, process mail and data entry as needed
- Collect patient payments, issue receipts and reconcile daily transactions
- Assist with other clerical and administrative tasks as assigned
Qualifications:
- High School diploma or equivalent required. Associate’s degree preferred
- Minimum one (1) year of experience working in a front office or customer service role, preferably in a medical setting
- Experience with electronic health records (EHR) systems and medical scheduling software preferred
- Excellent communication (verbal and written) and interpersonal skills
- Strong organizational and time management skills with the ability to multitask and prioritize
- Detail oriented with a high degree of accuracy
- Ability to maintain confidentiality and handle sensitive information with discretion
- Proficient in basic computer applications (Microsoft Office Suite)
- Ability to remain calm and professional in a fast paced environment
- Strong problem solving skills and a customer focused attitude
Benefits:
- Competitive salary and comprehensive benefits package, including health insurance, paid time off, retirement plan and more
- Opportunities for professional growth and development within Lamoille Health Partners.
- Supportive and collaborative work environment with a dedicated team.
