Grounds Service Manager

POSITION OVERVIEW:

The Grounds Services Manager is responsible for the overall efficient operation and delivery of the Grounds maintenance service contracts for our State, Federal and private customers throughout Oahu. That includes training, evaluating and managing the Grounds Services team, while supporting a safe work environment, ensuring quality standards are met, securing new service contracts, contract negotiations, program development, resource and financial management, and ensuring the department is in compliance with AbilityOne requirements. As a member of the leadership team, the Grounds Services Manager participates in management meetings, strategic planning, new initiatives, and budgeting for the department. The Grounds Services Manager supports the mission, vision and values of the organization, and upholds and enforces the guidelines and policies of the organization, and demonstrates Lanakila Pacific’s values of teamwork, excellence, achievement, and motivation in all personal interactions and exemplifies Lanakila’s STAR service standards.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Program Implementation and Infrastructure

• With the Grounds Maintenance Superintendent, the Grounds Services Manager recruits’ personnel, provides guidance, evaluates, and motivates the Grounds Services team to maintain a high level of performance.
• Submits requests, and recommends for approval all hiring, promotion, transfer, and disciplinary actions including discharge if warranted.
• Provides training, other than field operations training, and indirect supervision to Grounds workers and Leads.
• Works closely with Director of Grounds, Director of Workforce Programs, and Human Resources to ensure accommodations are made as needed or as required by law.
• Ensures compliance with safety, sanitation and quality standards, Federal, State and local regulatory requirements.
• Assists in developing policies, standard operating procedures, and quality control programs to ensure compliance.
• Assists Contract Administrator and Director of Grounds Services with pricing, appropriate benchmark cost and gross margin objectives are being met.
• Monitors the budget and actively adjusts to ensure the department is meeting benchmarks and forecasts.
• Performs quality improvement reviews to identify opportunities for improved customer service.
• Oversees purchasing to ensure items are purchased at the best possible price and that proper security safeguards are established for cash, inventory, equipment and vehicles.
• Works with Employment Services Manager and Director of Workforce Programs to achieve proposed outcomes for contracts and grants related to training and employment opportunities for Paid Work Experience trainees.

• Develops, maintains and submits monthly work schedules to Grounds Superintendent and SCA Customers.
• Performs and documents quality inspections and addresses discrepancy with Grounds Superintendent.

Other Duties:

• Assists with developing the annual budget and ensures projects are delivered on time, within scope and within budget through regular monitoring of outcomes and expenditures, on assigned projects.
• Reviews financial statements, reports, and statistical data to ensure accuracy and timely billing, payment, and reimbursement, as assigned.

• Demonstrates cultural competency and the ability to interact effectively with people of different cultures, socio-economic backgrounds, and cognitive abilities without bias.
• Serves as a role model for the staff, participants and volunteers and as a member of the leadership team, works to create a healthful and respectful environment.
• Supervises and directs the day-to-day work of leads, assists with performance evaluations and improvement plans as needed, and appropriately addresses complaints, documents incidents and disciplines employees with Grounds Superintendent.

• Ensures all safety procedures and practices are followed and enforced, and that safeguards and proper safety gear are used when appropriate.
• Demonstrates the ability to work with confidential information and comply with established policies, procedures, and practices.
• Demonstrates a willingness to gain and possess thorough knowledge of Lanakila Pacific’s programs and seeks ongoing educational opportunities related to the position.

• Performs other reasonably related business duties as assigned, including but not limited to program promotion, representing the organization at events, and participating in fundraising activities.
• Completes training as mandated by organizational policy.

KEY SELECTION CRITERIA:

Competencies:

• Industry Knowledge: is familiar with industry best practice, publications, and professional standards; adapts to new realities in the industry; understands the key needs of the industry and how it relates to Lanakila Pacific.
• Judgment and Decision Making: Ability to use good judgment and initiative by considering relative costs and benefits of situations.
• Communication:
  • Ability to give clear instructions or directions to others.
  • Ability to observe, evaluate and document effectively in writing at the executive level.
  • Ability to engage effectively in speaking and active listening.
  • Ability to choose a communication behavior that is both appropriate and effective for a given situation.
  • General ability to facilitate the transfer of information and knowledge through vocal or written communication. Ability to demonstrate emotional stability and the ability to relate to people.
• Relationship Management:
• Ability to launch and deliver a project requiring collaboration between multiple entities.
• Ability to coordinate external resources or utilize body language and gesture when communication barriers exist.
• Adaptable to changing situations such as lack of time or resources.
• Ability to work cooperatively with diverse groups of people and the ability to work in a team setting and to maintain cooperative and productive working relationships.
• Critical Evaluation:
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, identifying the best people for the job.
• Leadership:
  • Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective actions.
  • Ability to plan, organize, and meet deadlines. May require meeting deadlines under pressure and the ability to perform multiple tasks simultaneously.
• Technology/Tools: ability to use various software systems, intermediate to advanced skills in Microsoft Office products, or other comparable programs.

Required

• Education: Bachelor's degree from an accredited college or university in related field OR high school diploma with equivalent of 10 years of work-related experience.
• Experience: Minimum of three (3) years of related work in grounds maintenance; Minimum of five (5) years of management experience.
• Clearance/Certification: 1) TB clearance, 2) Criminal background check, 3) Pre-employment drug testing, 4) Child Protective Services/Adult Protective check, 5) Military Base access (Obtain on the job).
• Valid driver’s license and clean driver’s abstract.
• CPR/First Aid Certification, (Obtain on the job).

Preferred:

• Experience: Service Contract Act (SCA) contracts.
• Certification: OSHA 30 Hour Safety Class Training Card; State of Hawaii Commercial Pesticide Applicator License (categories 3-Ornamental and Turf, 5-Aquatic, and 6-Right of Way); Landscape Industry Certified Technician.

WORKING CONDITIONS/HOURS:

• Monday through Friday, normal business hours 7:30 am – 4:30 pm. Hours and workdays, including weekends and holidays, may vary due to operational needs and contract requirements. Indoors, office setting, outdoors, works near moving mechanical parts, in high places, and in outside weather conditions, may travel to see employees, other program sites, meeting sites, etc., as required.

COMPANY RIGHTS:

The above information has been designated to indicate the general nature and level of work performed for this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of the employee assigned to this job. This job description does not constitute an employment contract. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the job without undue hardship to the company.