What are the responsibilities and job description for the Student Support Specialist position at Lancaster Bible College?
Job Details
Job Location: Lancaster Campus - Lancaster, PA
Position Type: Part Time Staff
Salary Range: Undisclosed
Job Category: Student Services/Support
Description
Job Summary:
The Student Support Specialist provides the initial point of contact for students and guests visiting or calling Lancaster Bible College. This position is responsible for facilitating student access to key services in the areas of student billing, financial aid, and Registrars Office.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
Personal Qualities:
- Servant mindset and people centered dedication and focus.
- The desire to grow, develop, and mature, both spiritually and professionally.
- The ability to create and maintain a Christian professional atmosphere in all internal and external relationships.
- A spirit of cooperation and willingness to serve others.
- A professional appearance.
Education and Experience:
- Associates degree and/or two years experience in a business office preferably in an academic setting; or equivalent combination of education and experience.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Excellent organizations skills and attention to detail.
- Strong verbal and written communication skills.
- Self-starter, flexible and able to maintain high level of confidentiality.
- Ability to work in a team environment to meet common goals.
- Proficient with Microsoft Office Suite - Outlook, Word, Excel
- Comfortable learning and troubleshooting software
Duties and Responsibilities:
- Ensure all visitors are pleasantly greeted and assisted with next steps.
- Answer Solution Center phone and oversee shared email Inbox.
- Review student accounts in response to inquiries from students or other departments.
- Assist students with setting up payment plans and claiming refunds.
- Post student payments, reservation fees, as well as income from college events.
- Upload required forms.
- Assist in other duties whenever called upon, as needed for the good and welfare of the total college ministry.
Qualifications
