What are the responsibilities and job description for the Application Production Support Analyst position at LanceSoft, Inc.?
Duration: 12 months
Pay Range: $59 to $65
Job Description:
The Technical Lead, Application Support Engineer will primarily lead the application support team to identify and execute the process and procedures to run the application support group and the overnight operations team. This includes setting up the standard function/process that will be followed by the rest of the team to support the business users. The incumbent will be responsible for debugging, installing, monitoring, and troubleshooting production systems. This position is a 7 x 24-hour support role in supporting the first line application support staff and the overnight operators. The main function of this position is to minimize interruptions and the risks to the firm from a system outage by coordinating the activities within the Application Support group and the MCM IT group to respond to issues.
Required Skills/Experience
1. Strong technical troubleshooting skills: The ability to identify and resolve technical issues related to digital applications is crucial in this role. This includes diagnosing problems, analyzing logs, and finding solutions.
2. Knowledge of programming languages: Familiarity with programming languages like Java, Python, or JavaScript can be beneficial in understanding and debugging application code.
3. Excellent communication skills: Effective communication is essential when interacting with users, developers, and other stakeholders to understand and address their concerns or issues.
Required Software/Technology
1. Ticketing systems: Proficiency in using ticketing systems like JIRA, ServiceNow to track and manage user requests and issues.
2. Monitoring tools: Knowledge of monitoring tools such as Prometheus, App Dynamics, or Splunk to proactively monitor application performance and identify potential issues.
3. Database management: Understanding of database management systems like Oracle, or PLSQL to troubleshoot database-related problems.
Preferred Skills/Experience
1. A good understanding of blockchain technology, digital assets, and related concepts is essential. This includes knowledge of blockchain protocols, smart contracts, digital wallets, and transaction processing.
2. Experience with client support: Prior experience in a client support role can be advantageous as it demonstrates the ability to handle user inquiries, provide assistance, and maintain a positive customer experience.
3. Understanding of ITIL framework: Knowledge of ITIL (Information Technology Infrastructure Library) practices and processes can help in managing incidents, problems, and changes related to digital applications.
4. Familiarity with Agile methodologies: Experience working in an Agile development environment can be beneficial as it involves collaboration, adaptability, and quick response to changing requirements.
Preferred Software/Technology
1. Version control systems: Familiarity with version control systems like Git to manage code repositories and track changes.
2. Automation tools: Experience with automation tools such as Ansible to automate deployment and configuration processes and Familiarity with Terraform for infrastructure provisioning and management, especially in cloud environments.
3. Cloud platforms: Knowledge of cloud platforms like Azure or Google Cloud can be advantageous as many applications are hosted on these platforms.
4. Linux operating system: Proficiency in Linux operating systems/shell scripting.
Pay Range: $59 to $65
Job Description:
The Technical Lead, Application Support Engineer will primarily lead the application support team to identify and execute the process and procedures to run the application support group and the overnight operations team. This includes setting up the standard function/process that will be followed by the rest of the team to support the business users. The incumbent will be responsible for debugging, installing, monitoring, and troubleshooting production systems. This position is a 7 x 24-hour support role in supporting the first line application support staff and the overnight operators. The main function of this position is to minimize interruptions and the risks to the firm from a system outage by coordinating the activities within the Application Support group and the MCM IT group to respond to issues.
Required Skills/Experience
1. Strong technical troubleshooting skills: The ability to identify and resolve technical issues related to digital applications is crucial in this role. This includes diagnosing problems, analyzing logs, and finding solutions.
2. Knowledge of programming languages: Familiarity with programming languages like Java, Python, or JavaScript can be beneficial in understanding and debugging application code.
3. Excellent communication skills: Effective communication is essential when interacting with users, developers, and other stakeholders to understand and address their concerns or issues.
Required Software/Technology
1. Ticketing systems: Proficiency in using ticketing systems like JIRA, ServiceNow to track and manage user requests and issues.
2. Monitoring tools: Knowledge of monitoring tools such as Prometheus, App Dynamics, or Splunk to proactively monitor application performance and identify potential issues.
3. Database management: Understanding of database management systems like Oracle, or PLSQL to troubleshoot database-related problems.
Preferred Skills/Experience
1. A good understanding of blockchain technology, digital assets, and related concepts is essential. This includes knowledge of blockchain protocols, smart contracts, digital wallets, and transaction processing.
2. Experience with client support: Prior experience in a client support role can be advantageous as it demonstrates the ability to handle user inquiries, provide assistance, and maintain a positive customer experience.
3. Understanding of ITIL framework: Knowledge of ITIL (Information Technology Infrastructure Library) practices and processes can help in managing incidents, problems, and changes related to digital applications.
4. Familiarity with Agile methodologies: Experience working in an Agile development environment can be beneficial as it involves collaboration, adaptability, and quick response to changing requirements.
Preferred Software/Technology
1. Version control systems: Familiarity with version control systems like Git to manage code repositories and track changes.
2. Automation tools: Experience with automation tools such as Ansible to automate deployment and configuration processes and Familiarity with Terraform for infrastructure provisioning and management, especially in cloud environments.
3. Cloud platforms: Knowledge of cloud platforms like Azure or Google Cloud can be advantageous as many applications are hosted on these platforms.
4. Linux operating system: Proficiency in Linux operating systems/shell scripting.
Salary : $59 - $65
