What are the responsibilities and job description for the Call Center - Customer Service Representative position at LanceSoft Inc?
Job Title : Customer Service Representative
Location : 250 South Kraemer Blvd, Brea, CA 92821
Hours : 7.30 am – 4.00 pm
Duration : 12 Months (Possible Extension)
Pay Rate : $21 / hour on W2
Job Description :
Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution.
You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales / service support, all with accuracy and efficiency.
Key Responsibility :
Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction. Answer phones in a timely and efficient manner in a high call volume support setting.
Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI). Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
Maintain a level of accuracy and efficiency both as a department and individually. Knowledgeable on our products and special projects as deemed vital by the manager.
Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.
Position Requirements :
Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook.
Basic math skills and statistical knowledge. Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
Enjoys working with people.
One to three years customer service experience required.
High school graduate required. Associates degree preferred.
Primary language English.
Little to no travel required.
Employee Benefits :
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits :
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