What are the responsibilities and job description for the Complaint Management Specialist position at LanceSoft, Inc.?
Complaint Management Specialist
1st shift
Pay $28/hr based on expeirence
Work hours = 8-5PM - must be local worker - will be onsite for training then can be remote when self sufficient.
Interviews = phone & video
3 must haves on resumes: Must have Bachelor's Degree in HealthCare, technical or engineering discipline. Must have work experience in a customer facing/service role. Regulatory knowledge (MDR, Vigilance) a plus. Trackwise knowledge a plus!
Required Qualifications:
• Effective communication skills, written and verbal
• Proficient in Microsoft Office Suite
• Good organizational and problem-solving skills
• Attention to detail
• Customer Service skills and ability to effectively communication with customers
Education and/or Experience:
• Bachelor's Degree in HealthCare, technical or engineering discipline or applicable work experience
• Minimum work experience in a customer facing/service role
Position Summary:
The Complaint Management Specialist l is responsible for managing the customer experiences related to Client products and for prioritizing business opportunities. This position manages the complaint process from intake through complaint record closure.
Essential / Key Job Responsibilities (including supervisory and/or fiscal):
• Provides oversight of the complaint record from intake to closure
• Accurately records complaint information in the electronic complaint handling database
• Acknowledges receipt of complaint and generates closure letters, as appropriate
• Complete/review/approve decision trees
• Completes regulatory reports (e.g., MDR, Vigilance, etc.)
• Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints, return of complaint devices, and requests for additional patient/product/procedural details from the customer through record closure
• Completes complaint record closure activities
• Performs sampling of closed complaint records to ensure accuracy and completeness
• Interact with Health Care Workers, Consumers and other professionals regarding their Product Quality concerns. Assist in maintaining customer relations via teleconferences, written correspondence, and meetings
• Exhibit flexibility and adaptability by managing assignments in accordance with project priorities and by altering course of action when and where necessary
• Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information
• Complies with all local Client quality policies/procedures/practices through consistent application of sound Quality Assurance principles
• Other duties, as assigned
Preferred Qualifications:
• Working knowledge of ISO, Medical Device Directive, and FDA Quality System Regulations
1st shift
Pay $28/hr based on expeirence
Work hours = 8-5PM - must be local worker - will be onsite for training then can be remote when self sufficient.
Interviews = phone & video
3 must haves on resumes: Must have Bachelor's Degree in HealthCare, technical or engineering discipline. Must have work experience in a customer facing/service role. Regulatory knowledge (MDR, Vigilance) a plus. Trackwise knowledge a plus!
Required Qualifications:
• Effective communication skills, written and verbal
• Proficient in Microsoft Office Suite
• Good organizational and problem-solving skills
• Attention to detail
• Customer Service skills and ability to effectively communication with customers
Education and/or Experience:
• Bachelor's Degree in HealthCare, technical or engineering discipline or applicable work experience
• Minimum work experience in a customer facing/service role
Position Summary:
The Complaint Management Specialist l is responsible for managing the customer experiences related to Client products and for prioritizing business opportunities. This position manages the complaint process from intake through complaint record closure.
Essential / Key Job Responsibilities (including supervisory and/or fiscal):
• Provides oversight of the complaint record from intake to closure
• Accurately records complaint information in the electronic complaint handling database
• Acknowledges receipt of complaint and generates closure letters, as appropriate
• Complete/review/approve decision trees
• Completes regulatory reports (e.g., MDR, Vigilance, etc.)
• Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints, return of complaint devices, and requests for additional patient/product/procedural details from the customer through record closure
• Completes complaint record closure activities
• Performs sampling of closed complaint records to ensure accuracy and completeness
• Interact with Health Care Workers, Consumers and other professionals regarding their Product Quality concerns. Assist in maintaining customer relations via teleconferences, written correspondence, and meetings
• Exhibit flexibility and adaptability by managing assignments in accordance with project priorities and by altering course of action when and where necessary
• Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information
• Complies with all local Client quality policies/procedures/practices through consistent application of sound Quality Assurance principles
• Other duties, as assigned
Preferred Qualifications:
• Working knowledge of ISO, Medical Device Directive, and FDA Quality System Regulations
Salary : $28
