Complaint Management Specialist

Job Title: Spec 1, Complaint Mgmt

Location: 2035 W. 4th Street Tempe, AZ 85281

Duration: 6 months with possibility to extend

Pay Rate: $28/Hr on W2

Role will be at least 6 months

1st shift

Work hours = 8-5PM - must be local - will be onsite for training then can be remote when self sufficient.

Required Qualifications:

• Effective communication skills, written and verbal

• Proficient in Microsoft Office Suite

• Good organizational and problem-solving skills

• Attention to detail

• Customer Service skills and ability to effectively communication with customers

Education and/or Experience:

• Bachelor's Degree in HealthCare, technical or engineering discipline or applicable work experience

• Minimum work experience in a customer facing/service role

Position Summary:

The Complaint Management Specialist l is responsible for managing the customer experiences related to Client products and for prioritizing business opportunities. This position manages the complaint process from intake through complaint record closure.

Essential / Key Job Responsibilities (including supervisory and/or fiscal):

• Provides oversight of the complaint record from intake to closure

• Accurately records complaint information in the electronic complaint handling database

• Acknowledges receipt of complaint and generates closure letters, as appropriate

• Complete/review/approve decision trees

• Completes regulatory reports (e.g., MDR, Vigilance, etc.)

• Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints, return of complaint devices, and requests for additional patient/product/procedural details from the customer through record closure

• Completes complaint record closure activities

• Performs sampling of closed complaint records to ensure accuracy and completeness

• Interact with Health Care Workers, Consumers and other professionals regarding their Product Quality concerns. Assist in maintaining customer relations via teleconferences, written correspondence, and meetings

• Exhibit flexibility and adaptability by managing assignments in accordance with project priorities and by altering course of action when and where necessary

• Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information

• Complies with all local Client quality policies/procedures/practices through consistent application of sound Quality Assurance principles

• Other duties, as assigned

Preferred Qualifications:

• Working knowledge of ISO, Medical Device Directive, and FDA Quality System Regulations

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.