Guest Relations Specialist

Title: Visitor Relations Spec A

Duration: 12 months (With possible extension)

Shift: 1^st, M-F

Pay Range: $21- $23/hr on W2

Job Description:        

Primary duties:

• Proficient with ticket sales and point-of-sale systems for transactions.

• Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions.

• Greets large groups, verifies IDs, and ensures smooth group visits.

• Follows financial procedures for ticketing and sales transactions.

• Answers incoming calls; operates telephone and intercom equipment proficiently.

• Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups.

• Assists with resolving tour schedule conflicts and handling guest questions and concerns.

• May support Public Tour activities as needed.

• Proactively engages customers to positively reflect the brand, services and products while creating memorable interactions for diverse audiences.

• Learns and executes all safety procedures. Proactively identifies and reports safety concerns.

• Collaborate with colleagues for work and break rotations; complete daily assignments as requested.

• Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events.

• Completes required training as scheduled and participates in team meetings.

• Other duties as assigned by leadership team members.

The successful candidate:

• Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.

• Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.

• Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.

• Communicates fluently in English, with the ability to engage in additional languages a plus.

• Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.

• Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.

• Stands for extended periods (6 hours), working across various locations such as ticket desk, gallery and other locations as assigned.

• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.

• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.

• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.

• Prefer experience with technology related to events, exhibits or POS.

Day to Day:

This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material.

Qualifications:

• Six months’ experience working in customer services related position.

• Six months’ experience with technology related to events, exhibits, or POS

• Proficient with Microsoft Office tools

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate 2 years' related work, Bachelor, etc.).

Ability to Perform the Following Requirements:

• Current required schedule: Thursday through Monday, 100% onsite.

• Punctual attendance and compliance with daily team rotation and break schedules

• Professional written and verbal communication skills, information retention skills

• Frequent walking on various surfaces and standing

• Occasional stair climbing/descent

• Occasional to frequent sitting

• Occasional grasping/handling and keyboarding/mouse use

• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting

• Ability to use radio, microphone, computer, cell phone, cleaning supplies, and PPE equipment

Dress Code:

• Business casual appearance standards

• Footwear must meet factory safety requirements