What are the responsibilities and job description for the Problem Resolution Coordinator position at LanceSoft Inc?
Job Description : Basic Purpose :
The PR Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regard to processing and testing laboratory specimens.
Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.
Duties and Responsibilities :
Review Test in Question orders from physicians
Handles specimens for retrieval, banking, add-ons, pending lists
Data analysis
Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
Demonstrates ability to interpret specimen flow / tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)
Qualifications :
Education Preferred :
Associates degree required, BS preferred
Work Experience :
Medical background preferred which includes medical terminology applicable to a clinical laboratory
Previous data / analytics experience
Physical and Mental Requirements :
Able to sit or stand for long periods
Works in a biohazard environment, practicing good safety habits
Handles multiple tasks and works in a fast paced, production environment
Other :
PC skills in Excel and Word applications with ability to extract and analyze data
Maintains composure while working under pressure
Always reflects good judgment when determining what action to take when resolving problems
Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
Demonstrates strong interpersonal skills that foster a positive environment
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Problem Resolution Coordinator?
Sign up to receive alerts about other jobs on the Problem Resolution Coordinator career path by checking the boxes next to the positions that interest you.
