What are the responsibilities and job description for the COLLECTION SPECIALIST position at LanceSoft?
The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed.
Position Responsibilities & Essential functions :
- Resolves escalated client issues / disputes using problem solving skills
- Researches issues which includes contacting internal business groups to determine resolution
- Business to Business customer service for internal & external customers (inbound / outbound inquiries).
- Provides account reconciliations to include contract versus invoice and payment application
- Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
- Meet monthly Department A / R Goals and Service Level Agreements (SLA)
- Review and validate disputes, process credit memos, billing adjustments, and correct billing errors as needed
- Collect on outstanding balances, which could include short pays / deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
- Responsible for handling all correspondence from internal and external clients timely
- Works with Cash Application Team to ensure proper application of customer payments
- Updates management on potential issues
- Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
- Organize priorities to meet deadlines and meet client expectations
- Acts as a Subject Matter Expert (SME) for Collections Specialists
- Contribute on projects, process, and systems to drive continuous improvement
- SOX and Audit Compliant
Qualifications & Job Requirements :
Preferred Attributes & Qualifications :
Education :
