What are the responsibilities and job description for the Customer Service Rep III position at LanceSoft?
Job Details :
Job Title : Customer Service Rep III
Pay Range : $20 - $23 / Hr. USD
Duration : 12 Months (possiblity of extenision)
Description :
- May respond to e-mail inquiries.
- Customer service is the primary function but may include minimal selling or promotion of products or services.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Requires ability to navigate a computerized data entry system or other relevant applications.
- Handles customer service inquiries and problems via the telephone and records consistent problem areas.
- Uses computerized system for tracking, information gathering, and / or troubleshooting.
- Requires limited knowledge of the organization, products, and / or services. College degree is not a prerequisite but nice to have.
Salary : $20 - $23
