What are the responsibilities and job description for the Network Technician position at LanceSoft?
Duties and Responsibilities
- The patching cabling between network equipment and customer's network
- The installation of power cables from equipment to power supply in rack / cabinet / closet
- The installation, troubleshooting and de-installing network equipment
- Install / swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
- Install, troubleshoot, and de-install Network General remote Sniffers
- Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
- Act as interface between customer's associates and management
- Provide hardware break-fix services for network infrastructure
- Perform onsite call-through, data, voice, website and security testing
- Perform back-up testing to ensure all systems are connected to the customer's network as directed
- Support carrier testing of circuits
- Assist with facilities efforts
- Power and uninterruptable power supply (UPS) restoral
- Water problems,
- Emergency cooling restoration,
- Fire suppression exercises, restoration, and post fire events
- Support inventory management activities
- Receiving inventory
- Tagging of assets
- Tracking spares (crash kits)
- Ordering inventory
- Updating inventory records
- Prepare and return damaged equipment
- Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Preferred
Relevant experience working in a data center environment
Pre-made Fiber install and testing
Experience with fluke testers
