What are the responsibilities and job description for the Network Technician position at Neighborhood Association?
Title: Network Technician
Location: Bronx, New York
FLSA Classification: Full-time (35 hours), Exempt
Role Summary: The successful candidate will provide network support, monitoring and maintenance. They will also provide technical assistance and training to end users by providing support and technical issue resolution in person, via E-Mail, phone or remotely. He/She will be required to develop solutions for network, desktop, and server problems. He/She will analyze existing systems and make recommendations for improvements to the IT Director.
Primary Job Responsibilities/Duties:
- Perform network support including conducting daily administrative duties, supporting maintenances, and perform monitoring of all network infrastructure.
- Familiarity with Cisco switches, firewalls and other standard networking equipment.
- Familiarity with local and wide-area networking.
- Create and maintain documentation of the environment and operational procedures.
- Understanding of IP based networks and security.
- Maintain a through understanding of networking basics and it’s working (DNS, IP routing, internet technologies, HTTP, email routing protocols, NAT, along with network security, firewalls and VPN).
- Configure and setup Cisco Firewalls, Switches, Site to Site VPN’s, and security applications.
- Generally, perform troubleshooting and initial triage of issues.
- React quickly, efficiently and effectively to alarms received for supported infrastructure.
- Document system problems, escalate and take appropriate actions according to departmental procedures.
- Must ensure issues are updated.
- Ability to analyze raw data and reports to provide management with a coherent picture of call trends and outage trends.
- Ability to speak to our staff and vendors in professional manner to gather additional details of their issue during an outage situation and/or confirm resolution. Also, guide staff through established troubleshooting procedures to identify and resolve their individual issue.
- Responding to inquiries from staff to provide technical assistance and support.
- Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
- Evaluate existing systems and/or user needs to analyze, design, recommend, and implement the system changes.
Physical Requirements:
- Ability to sit for extended periods and perform repetitive tasks.
- Must be able to lift and carry up to 20 pounds.
- Must be able to travel to multiple NYC sites as needed.
Work Environment / Schedule Requirements:
- Office setting with regular exposure to computer screens and moderate noise levels.
- May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.
Qualifications:
- Bachelor’s degree in computer science, management information systems, or related degree or 2 years of work related experience
- Experience in network alarm monitoring, cisco routers, switches, DHCP, TCP/IP, VPN.
- Strong organizational skills, detail-oriented, and efficient.
- Must be able to read, speak, write, and understand English for administrative purposes.
- Must pass drug screening to be appointed.
- This position may be subject to a series of investigations before and after appointment.
- Education requirements if applicable.
- Professional experience(s), whether paid or unpaid, and including volunteer work.
- Knowledge of and experience with…[computer and professional software, platforms, etc.]
- Required skills/abilities for the position.
Equal Employment Opportunity:
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”
NAICA Offers a competitive benefits package that includes:
- Comprehensive Health, Dental and Vision Benefits for full-time employees
- 403(b) Retirement Savings Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation
- Paid Time-off
- Vol Life Insurance and AD&D
- Term Life and AD&D insurance
- Long Term Disability
- Employee Assistance Program support (EAP)
- Commuter Benefits Program
- Aflac: Short-Term Disability, CA, Accident and Hospital
- Employee Discount Program
False Statements:
Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.
At-Will Employment Disclaimer:
While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.
