What are the responsibilities and job description for the Tower NOC Operator position at LanceSoft?
Position Summary
Provides support in a 24x7x365 days / year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA / FCC notification requirements.
- Monitor alarm activity from remote communications sites to ensure company compliance with FAA / FCC.
- Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
- Open, track, and close NOC trouble tickets with the regions.
- Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
- Assist in the monitoring and control of headquarters building and site security.
- Interface with field personnel to verify repairs and testing of lighting alarm systems.
- Assist in resolution of NOC daily reports.
- Basic troubleshooting and configuration of tower monitoring and lighting systems.
- Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA / FCC and NOC procedures.
- Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
- Interface and assist with other NOC's and their technicians during QLI's, third party tower repairs and service outages.
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
Employee Benefits :
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits :
About LanceSoft
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
