What are the responsibilities and job description for the Professional Services Manager - Remote (Central to Western US) position at Lancope?
The Manager of Professional Services is responsible for managing the end-to-end delivery of client engagement projects, leading our Professional Services delivery and sales efforts within each of our defined target markets, and driving successful outcomes for our customers. This candidate and their teams are responsible for supporting presales services activities, successful solution implementation and delivery, creating new and managing existing fixed services offerings, resolving routine client requests, and managing overall customer satisfaction and escalations. This position reports to the Director of Professional Services.
Essential Duties and Responsibilities:
-
Responsibility for managing a team of professional services engineers that are the primary delivery vehicle for our customer success services.
-
Responsibility for developing, assist in selling, and managing the successful delivery and execution of the company’s portfolio of service offerings.
-
Responsibility for increasing professional services revenue
-
Identify and build relationships with key stakeholders within our customer’s organizations.
-
Identifying and driving service improvement techniques that result in improved quality, effectiveness or efficiency of service delivery. Ensures the strategic plans of their team align with sales and overall company goals.
Qualifications:
-
Bachelor’s Degree in a technical discipline.
-
5-10 years experience managing Professional Services teams.
-
Experience with major technology, network, and security vendors and their products.
-
Experience with creating and successfully implementing new customer success services
-
Experience with working with sales teams to sell customer success services
-
Excellent communicator and experience working with senior level executives and decision makers; both within customer organizations and internal team. Must be able to demonstrate strong presentation skills.
-
Excellent communicator and experience working with senior level executives and decision makers; both within customer organizations and internal team. Must be able to demonstrate strong presentation skills.
