What are the responsibilities and job description for the Guest Services Manager position at Land of Natura?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a welcoming and efficient check-in and check-out experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries with professionalism.
Duties
- Manage the guest services operations, including check-in and check-out procedures.
- Answer phone calls promptly, utilizing effective phone etiquette to assist guests with inquiries.
- Handle reservations, cancellations, and modifications accurately.
- Provide information about amenities, services, and local attractions to enhance guest experience.
- Conduct audits as required, ensuring all financial transactions are accurate.
- Address guest complaints or concerns in a timely and professional manner.
- Collaborate with other departments to ensure guest satisfaction.
- Maintain an organized guest services area and ensure all necessary supplies are stocked.
Qualifications
- Previous experience in guest services or hospitality management is preferred.
- Familiarity with phone systems and front desk operations is essential.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual candidates are highly encouraged to apply as this will enhance communication with our guests.
- A positive attitude, attention to detail, and ability to work in a fast-paced environment are crucial for success in this role.
- Flexibility to work various shifts, including evenings and weekends as needed.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Guest services: 3 years (Preferred)
Work Location: In person
Salary : $17 - $20