Job Description
Job Description
Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. In the Sales and Guest Services Manager role, you will set the sales plan and sales objectives for the organization and the sales team alongside the Director of Sales and Marketing. The Sales and Guest Services Manager requires initiative-taking, a sales-driven mindset, and a high-level view of the guest life cycle. You should come to Trek Travel with successful previous experience as a sales manager, with a demonstrable track record of consistently meeting or exceeding targets. You have a strong business sense and are a ‘player / coach’ who thrives on seeing the team win.
This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry, on Trek Travel guests, and on the world at large.
POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO :
LEADERSHIP
- Collaborates with the Director of Sales and Marketing and leadership team to develop sales goals, strategies, and initiatives.
- Create, communicate and execute a sales business plan and provide recommendations to Trek Travel’s strategic plans.
- Budgeting : Forecast, plan, and manage budget for staffing needs and operational needs of the Sales Department.
- Teamwork : Foster cross-departmental relationships across the company to help meet unified team goals. Work closely and efficiently with the Sales, Guest Experience, Marketing and Trip Design teams.
- Development : Motivates and encourages Sales team to ensure goals are met.
- Learn-It-All : Develop job knowledge and leadership skills by using available resources, reading professional materials, and participating in learning opportunities.
TEAM MANAGEMENT
Manage recruiting, hiring, training, set individual sales representative objectives, and provide continuous coaching with consistent one-on-one meetings.Consistent pipeline and performance monitoring of all sales representatives.Build a strong culture of sales. Elevate your team to create opportunities and create personal ‘books of business.’We need the BEST TEAM ON THE FIELD – you hold people accountable and are comfortable coaching and mentoring individuals to maintain a high–performing sales team that can reach their full potential.Create a Great Place to Work and foster the Trek Travel culture.Conducts performance evaluations and continuous improvement feedback that is timely and constructive.Sales education, training, and documentation of processes.SALES DEPARTMENT FUNCTIONS
Design and implement a strategic sales plan that includes our current (and future) channels.Evaluate, refine and enhance sales practices and procedures.Drive the sales process from plan to close to achieve year over year sales growth by hitting sales targets.Work closely with the Marketing team to maximize the sales pipeline by having a deep understanding of the marketing funnel, and to create and execute sales promotions.Manages the sales budget and monitors and approves expenses.Lead sales tech stack (NetSuite, online chat, phone system, web integration with booking system, online booking, etc.) direction in coordination with the IT and Marketing teams.Post booking customer follow-up and online booking management.Service Level Agreement creating and tracking.Daily, weekly, and monthly sales reporting.Identify emerging markets and market shifts while being fully aware of new products and competitor trends.Ownership / stewardship of both our call-center and CRM software.Managing the phone schedule, online chat schedule, Olark schedule, holiday schedule, discounts, cancellations and waitlists.Annual 3-year staffing and business planning.WHAT ELSE WE’D LIKE TO SEE FROM YOU :
You believe in the importance of hospitality and customer service, recognizing that customers are all around.You have a positive, solution-oriented attitude and always ask “How can I help?”You exude fun and flexibility while contributing to the overall success of your Team.A company’s culture can make or break a job offer for you.Communicate, present and influence effectively at all levels of the organization.Expert attention to detail, efficiency and works with a sense of urgency.Takes initiative to continuously improve processes and is solution oriented.Knowledge of ERP systems and sales tech to improve current tech stackStrong call center software and knowledge of CRM systems is preferred.Strong supervisory and leadership skills.Proficient with Microsoft Office Suite.TREK TRAVEL OFFERS :
A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued.Competitive health careDental and vision insuranceFlexible Spending Accounts (FSA)Short Term / Long Term DisabilityLife Insurance401(k) with company matchCompetitive Paid Time Off and Volunteer Time Off packagePaid HolidaysFlexible schedulesReward program for sustainable commuting to the officeEmployee discounts and outdoor industry discountsAt Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we have, all the time, no exceptions. This is a full-time exempt position and is eligible for Trek Travel’s competitive benefits package. This position is based in Madison, Wisconsin with the flexibility to work remotely and reports to the Director of Sales. Interest in the active travel industry is beneficial, but not required.
If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!
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