What are the responsibilities and job description for the Field Service Engineer, Braintree, Massachusetts position at Landa Corporation?
Description
Landa is seeking a Field Service Engineer (FSE) who will be responsible for ensuring optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.
Responsibilities
Transfer of technical knowledge to press operators to resolve on-site technical issues
Escalate complex issues to Landa's worldwide teams to ensure optimal and effective treatment of customer issues
Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity
Requirements
2 years of experience in product support in the graphic arts industry for digital printers or offset presses
Experience in inkjet systems - an advantage
End to end, highly-skilled technical capabilities and strong troubleshooting skills
Residence in the United States
Willingness to travel within the Midwest area to customers' sites (Up to 50% overnight)
Willingness to shift mode employment - 1st and 2nd
This job requires United States work authorization
Valid driving license
Attributes
Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)
Ability to work under remote supervision and perform well under pressure
Excellent interpersonal skills, working with global customers and colleagues
Can do" approach using established technical policies and procedures to effectively handle customer issues
Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
Self-motivated and able to work in a dynamic workplace
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