What are the responsibilities and job description for the Field Service Engineer Braintree Massachusetts position at Landa Corporation?
Landa is seeking a Field Service Engineer (FSE) who will be responsible for ensuring optimum customer satisfaction with Landas Nanographic Printing presses by providing firstclass technical support to Landas growing customer base and enhancing strong relationships with customers.
Responsibilities :
Transfer of technical knowledge to press operators to resolve onsite technical issues
Escalate complex issues to Landa s worldwide teams to ensure optimal and effective treatment of customer issues
Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity
Attributes :
Availability to work flexible hours with the ability to travel extensively to customers sites (including overnight trips)
Ability to work under remote supervision and perform well under pressure
Excellent interpersonal skills working with global customers and colleagues
Can do approach using established technical policies and procedures to effectively handle customer issues
Excellent selflearning capabilities always looking to deepen knowledge of existing systems technologies and products
Selfmotivated and able to work in a dynamic workplace
Clear and effective English communication skills
Requirements :
2 years of experience in product support in the graphic arts industry for digital printers or offset presses
Experience in inkjet systems an advantage
End to end highlyskilled technical capabilities and strong troubleshooting skills
Residence in the United States
Willingness to travel within the Midwest area to customers sites (Up to 50% overnight)
Willingness to shift mode employment 1st and 2nd
This job requires United States work authorization
Valid driving license
Remote Work : Employment Type :
Fulltime
Key Skills
MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting
