Account Manager

Company Background

Landmark Global is the international division of bpost, Belgium’s national postal service. Bpost employs more than 20,000 people, handles 3.9 billion items per year and delivers to more than five million addresses every day.

For more than a decade, Landmark Global, with its roots in Southern California, has enabled our customers to expand globally. Our business has grown from basic international mail and parcel delivery to full service, end-to-end solutions. This includes proprietary technology and trade consulting, which provide our clients the capability to sell to millions of customers worldwide.

We leverage our extensive parcel distribution expertise and understand the changing supply chain needs and key challenges of our clients. Customers choose Landmark Global when we understand their needs, address their key challenges and save them money. We design, build and implement superior small package distribution solutions with a risk-free implementation approach. Landmark Global encourages our clients to reach their highest potential by providing a customer centric environment through our values of passion, flexibility, responsiveness and accountability.

Position Summary

As a Client Services Account Manager, you will play a key role in maintaining Landmark Global’s high standards of customer service. This position requires excellent communication (internal and external), strong problem-solving skills, attention to detail, and the ability to work collaboratively with various internal teams at Landmark. You will serve as a primary point of contact for our clients, ensuring smooth operations and resolving shipping-related issues efficiently.

Job Description

Core responsibilities will include the following areas:

• Customer Support:

o Provide exceptional service to both existing and prospective clients by addressing inquiries, resolving issues, and ensuring overall satisfaction.

• Issue Resolution & Data Management:

o Respond to email inquiries, analyze shipping data, resolve discrepancies, and ensure timely issue resolution. Handle claims, reship requests, financial analysis, and shipment corrections.

• Collaboration & Coordination:

o Work closely with internal teams such as Operations, Network, IT & Development, Sales, and Trade Services to support a seamless customer experience and drive continuous improvement.

• Project Management & Ad Hoc Tasks:

o Support short-term projects and contribute to the completion of various tasks as needed for the client base.

• Travel Requirements:

o Periodic travel may be required for client visits, meetings, or other business needs.

• Other Duties:

o Perform additional responsibilities as assigned to support the team and the business.

Position Requirements

Requirements/Qualifications include:

• Prior Client Service experience required.

o Experience with logistics, shipping, or customer service is a plus.

• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on customer and client satisfaction
• Email organization, task prioritization, and time management.
• Ability to work independently and as part of a team
• Strong computer skills including web and database.

o Microsoft Excel experience is a must.

• Bachelor’s degree preferred
• Willingness and ability to travel as needed

Benefits

• Generous paid time off starting at 13 days per year
• Paid holidays (6 per year) plus 4 floating holidays
• Health, Dental, Vision, Life and Short-Term Disability Insurance
• 401(k) with great company match and no waiting period
• Health and Dependent care flexible spending account options
• Employee Assistance Program
• Paid Parental Leave
• Partnered discount programs
• Charitable donation match program

Position Pay Range

• $22.00 to $24.00 per hour based on experience and other factors

Landmark Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Landmark Global is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by visiting www.landmarkglobal.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Candidate Privacy Notice – Learn about how we use the personal data you submit as a job applicant by visiting our website at https://landmarkglobal.com/us/en/candidate-privacy-notice

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Client services: 1 year (Required)

Ability to Commute:

• Buffalo, NY 14227 (Preferred)

Work Location: In person

Salary : $22 - $24