Information Technology Support Specialist

Description

Integrity, Partnership, Trust, Commitment, Value and Quality: these core values are the foundation in which we conduct business daily and are lived by our employees.  Become the LandMark Difference and apply today!

Position Specifics:

Department:  Information Technology

Reports to:  Information Technology Manager

Location: This position will be housed out of the Support Center in Holdrege, Nebraska

Purpose:

To provide assistance to the Information Technology Manager by supporting employee hardware and software needs on all technology types, follow scheduled tasks based on priority at all locations, and understand a wide array of technologies used, from agriculture based support to network infrastructure, in effort to support many levels of technical needs.

Responsibilities:

• Setup, install, and perform maintenance to hardware, software, and peripheral equipment used currently and in the future
• Manage hardware inventory and track replacement cycles.
• Provide software patch management for all native and third party applications in our organization
• Password administration for hosted applications as well as local hardware devices and Active Directory
• Support and management of cellular devices
• Determine escalation needs of business system issues and report major discrepancies to IT Manager
• Assist IT Manager on project planning and deployment in all areas
• Diagnoses and resolves problems in response to tickets submitted to IT support queue
• Determine escalation needs for support and installation of technology issues to IT Manager -
• Assists IT Manager in other daily tasks as needed
• Ability to determine IT needs and train end-users

Qualifications

Experience, Education, Skills and Knowledge:

• 1 Years in Information Technology support field
• Advanced knowledge of Microsoft Office Products and other desktop applications
• Advance problem solving skills preferred
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Must be able to lift up to 50lbs., climb and/or crawl to install equipment and run cables; may be required to sit long periods at a workstation
• Must have valid driver’s license and travel to all company branch locations when needed
• Degree in Information Technology or equivalent experience preferred
• High School diploma or equivalent required

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the job duties, the employee must regularly lift and/or move 50 pounds and occasionally lift and/or move up to 75 pounds.  Prolonged periods of standing and/or sitting. Ability to reach, stoop, kneel, and bend as needed. Regular use of the telephone and e-mail for communication is essential. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position.  Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.