What are the responsibilities and job description for the Technical Analyst position at Landmark National Bank?
Job Details
Description
POSITION SUMMARY
The Technical Analyst must demonstrate a high level of customer service and team work. Primary objectives include fielding phone calls, responding to email requests, and troubleshooting issues from users seeking assistance with computers, printers, network/file permission, network user IDs, and computer peripheral devices. Duties will also include operating, monitoring, and servicing multiple communications and data processing devices involving both voice and data networks. Supports package software by maintaining the bank's products, services, and documents on software systems on an ongoing basis, including evaluation, testing, and implementing system software and interface applications. Supports procedures regarding workstation and network systems to comply with all bank policies.
MINIMUM REQUIREMENTS
Candidate must have 2 years experience working in a Microsoft-based network environment.
Core Competencies include:
- A working knowledge of LAN/WAN connectivity.
- Citrix knowledge is preferred.
- Entry level Active Directory administration experience is a plus.
- Experience troubleshooting Microsoft Office (Word, Excel, PowerPoint, Access).
- Experience installing Windows applications and patches, as well as the ability to troubleshoot OS and application errors as they occur.
- Experience in a VMWare or other virtualized environment.
- Must be available for occasional afterhours work in order to perform duties that can not be performed during normal business hours.
- Must demonstrate the ability to interact effectively with employees, management, and vendors.
Qualifications
ESSENTIAL FUNCTIONS
Candidate will perform the following core functions:
- Respond to end-user, IT related requests within a timely manner.
- Perform assigned levels of Network Administration, which includes: new user setup, Active Directory rights changes, Microsoft Exchange mailbox tasks, and troubleshooting general system and network performance metrics.
- Perform Microsoft and 3rd party patch management scans and patch remediation.
- Implement software installations and configurations which comply with bank strategies.
- Ensure bank information security by working with antivirus solutions, antispam solutions, web access filters, and security monitoring tools.
- Implement and troubleshoot network infrastructure with the assistance (as needed) of Landmark MSP’s.
PHYSICAL DEMANDS
The physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is frequently required to sit or stand for long periods of time, speak, and listen; use hands to touch and grasp objects; and to reach with hands and arms. The employee is occasionally required to move about the banking facility. Visual ability to view a computer screen for long periods of time is required.
- The employee must occasionally lift and/or move up to 40 pounds.
- Travel required when necessary
Salary : $40,000 - $80,000
