Demo

Member Service Representative

LandrumHR
Pensacola, FL Full Time
POSTED ON 2/12/2025 CLOSED ON 4/14/2025

What are the responsibilities and job description for the Member Service Representative position at LandrumHR?

Member Service Representative

A well-established company in Pensacola is looking for a full-time Member Service Representative to provide excellent customer service to each member by accurately and efficiently performing all member transactions and handling daily calls quickly and efficiently.

Job Responsibilities :

  • Taking back-to-back inbound calls
  • Navigating two monitors
  • Assisting members with checking & saving account requests
  • Quickly resolve needs while providing excellent service to account holders

Qualifications :

  • Successful in high volume environment
  • Good Desktop computer skills.
  • Good work ethic; ability to multi-task, critical thinking
  • Good communication : reading, writing, comprehension skills, professionalism
  • Ability to navigate multiple systems without assistance and utilize available resources
  • Coachable, learning agility, receptive to feedback, growth mindset
  • Ability to have difficult conversations – even tone and being polished with each member
  • Flexible, adaptable, dependable
  • Contact Center / Call Center experience preferred
  • Banking or any financial experience is preferred
  • Compensation & Benefits :

  • For this position, you will be paid $17.50 / hour
  • Flexibility for full-time to be scheduled during a 6-day period
  • Weekend day and some holidays required
  • Initial 6-month contract, which could be extended while waiting for conversion opportunities to arise.
  • Potential to showcase what you can do and possibly earn a position within the company after working 600 hours with Landrum
  • By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Landrum and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at .

    Landrum Workforce Solutions does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

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