What are the responsibilities and job description for the Housekeeping Manager position at Landry's?
Overview
It is the responsibility of the Housekeeping Manager to manage the day-to-day operations for their respective areas. Provide training, coaching, and counseling to housekeeping employees. Maintain and manage all operations for Housekeeping by ensuring a positive and safe working environment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities
- Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support; work closely with departments such as Front desk, and call center to create great experience for our guests.
- Conduct inspections of guest rooms, delegate tasks and provide feedback to Housekeeping employees.
- Oversee and maintain scheduling procedures and ensure accurate and timely payroll reporting by housekeeping management.
- Delegate tasks and evaluate the performance of the Assistant Executive Housekeepers.
- Provides input into and executes strategic plan consistent with the strategic vision of Director of Housekeeping, Assistant Director of Housekeeping, Hotel Operations division, and property.
- Evaluates and corrects or modifies systems and structures that create problems or impede commitment to excellence in service.
- Responds to guest service interactions in a professional and timely manner, achieving positive resolutions.
- Works closely with supervisory and managerial staff to develop overall skills and growth.
- Promotes and develops team oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
- Monitors, documents, and notifies the Director of Housekeeping and Assistant Director of Housekeeping of any problems that may impact or jeopardize the achievement of current and future departmental objectives.
- Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible.
- Perform other job related duties as requested.
Qualifications
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.m
Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
