What are the responsibilities and job description for the Customer Care Call Center Rehire position at Lands' End?
Welcome back! We look forward to you joining us for another peak season in Customer Care.
Please review the training dates, and availability requirements below then click to apply.
All training times are Central Standard Time
Day Rehire Training:
Evening Rehire Training:
Availability after Training:
- Three shifts per week with one being Saturday or Sunday
- Days: Select start time between 8:00-10:00 a.m., end time 6:00 p.m. CST
- Evenings: Select start time between 3:00-5:30 p.m., end time 11:00 p.m. CST
You may request one weekend off per month. Some weekends during special promotions and holiday peak will be excluded.
Holiday Peak Availability: Required workdays include:
From Nov. 26 through Dec. 9, you must be available four shifts/week with one being Saturday or Sunday. Evening shifts may end at midnight.
You will maintain the following technical requirements to ensure a great experience for our customers:
- Dedicated stationary workspace with a closed door to ensure a noise-free office environment. Desk and chair that allows you to work safely and comfortably.
- Consistently reliable high-speed internet supplied by a cable or DSL provider with a minimum download speed of 30 megabits/second or greater. Wireless or satellite broadband service is not allowed.
- Stand-alone monitor at least 24”; two monitors are recommended. The following are not compatible with the computer provided: TV, laptop, all-in-one computer, or tablet monitors.
- Hard-wired internet connection in your home office with modem/router connected within 6 feet of your desk. A phone landline is not required.
- It is useful, but not required, to have access to a smartphone, tablet, or laptop for the ability to view training materials while practicing skills on your desktop.
- Readiness to engage through the provided web camera for required meetings and training.
Lands’ End provides home agents with a computer, keyboard, mouse, web camera & headset.
Physical Requirements:
This is a stationary position, continuously listening and talking with customers while working on a computer for 6–12-hour shifts.
Benefits:
Life, Vision, and Dental insurance are available to our part-time employees upon hire.
We are not accepting applications for residents of: Alaska, California, Hawaii, Puerto Rico or outside of the United States.