What are the responsibilities and job description for the Production Manager- Enhancement position at Landscape Concepts Management?
Summary: The Enhancement Manager is responsible for overseeing the performance of the Enhancement Division, including managing labor, materials, and equipment to ensure quality work that meets customer requirements and is profitable. This role involves close coordination with teams, accurate budgeting, estimating, and scheduling, while maintaining safety and operational standards. Additionally, the manager is responsible for snow removal operations during the winter season.
Key Responsibilities:
Enhancement Management:
- Ensure all services are delivered on time, within budget, and meet quality standards.
- Coordinate with architects, engineers, contractors, and other consultants.
- Supervise contractors and outside laborers working on projects.
- Review contracts and performance specifications to ensure compliance.
- Lead and direct the Enhancement Team, including Foremen, Leads, and Crews.
- Promote company culture, safety, and integrity.
- Ensure effective scheduling and coordination of crew activities, work priorities, and material staging.
- Monitor labor and budget to ensure profitability and operational efficiency.
- Maintain paperwork flow, including DVIRs, invoices, incidents, and dailies.
- Conduct regular job inspections and maintain project quality.
Winter Services Management:
- Oversee snow removal and deicing operations for properties, ensuring compliance with contractual specifications.
- Manage winter crew routes, schedules, and resources efficiently.
Customer Service:
- Maintain strong customer relationships and provide prompt, professional responses to inquiries and issues.
- Serve as a key point of contact for customers alongside the Account Manager.
- Attend meetings with property managers, board members, and homeowners as needed.
- Ensure crews maintain professionalism and respect for private property.
Communication:
- Facilitate communication between property managers, internal teams, and customers.
- Document and communicate project needs, problems, and solutions to management.
Quality Control:
- Inspect completed jobs to ensure high-quality work and compliance with client specifications.
Estimating, Budgeting, and Billing:
- Prepare estimates for landscape enhancements and manage cost reports.
- Track labor, material, and subcontractor costs to ensure projects stay within budget.
- Investigate and resolve any budget variances, ensuring projects are completed within financial parameters.
- Oversee job billing and ensure accurate job costing.
Employee Management:
- Supervise up to 12 employees, assigning tasks and ensuring proper training and development.
- Manage performance and provide feedback to improve crew efficiency.
- Approve timecards and ensure timely completion of necessary paperwork.
- Work with HR for personnel decisions, including hiring, training, and disciplinary actions.
Safety:
- Model and enforce safety practices, ensuring compliance with all safety protocols.
- Conduct safety training sessions and weekly meetings with crew members.
- Ensure the use of proper PPE and compliance with safety regulations.
Training:
- Coordinate and provide training for crew members on safe practices, equipment usage, and enhancement standards.
Qualifications:
Education and Experience:
- Bachelor's in Landscape Architecture, Civil Engineering, Construction Management, or related field preferred.
- Minimum of 4 years of experience in landscape construction or a similar role.
Skills and Abilities:
- Strong leadership and managerial skills.
- Ability to manage independently or as part of a team.
- Flexibility to work varying hours, including weekends.
- Proficiency in Microsoft Office and Outlook.
- Effective communication and customer service skills.
- Ability to manage and analyze budgets.
Licenses/Certifications:
- Must have a current driver’s license and comply with DOT regulations.
Physical Demands:
- The job requires frequent physical activity, including standing, walking, kneeling, and lifting to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.
This job description outlines the primary duties and qualifications of the Enhancement Manager. The position is dynamic and requires flexibility, effective leadership, and an ability to meet the demands of a diverse and high-quality project environment.
