What are the responsibilities and job description for the Director - Expedited & Cold Chain Services position at Landstar?
What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Hybrid Jacksonville
Schedule: Monday - Friday 8-5
WHAT WORK WILL YOU PERFORM?
This position leads the strategic direction of Landstar's Expedited and Cold Chain service offerings, including education and growth across Agents, BCOs, Customers, Corporate Staff, Field and Sales management teams.
Manages and develops the logistics processes to support the business, fulfill requirements and ensure monitoring, governance and continual improvement of Expedited and Cold Chain service offering. Develops key staff in Expedited and Cold Chain Departments.
ESSENTIAL RESPONSIBILITIES
- Partners cross-functionally in the development and execution of the strategic plan for the Expedited and Cold Chain Services department.
- Develop and implement an education program that increases awareness and general knowledge of Expedited services within Landstar's Agent, field staff, and National Accounts team.
- Develop and implement a Cold Chain certification program for Landstar's Agents, BCOs, and Corporate staff.
- Standardize Cold Chain processes to record, maintain, and audit for compliance.
- Provide operations and sales support to Landstar's Agents, BCOs, field staff, and National Accounts team.
- Build relationships with carriers and vendors in each market, to leverage Landstar's volumes/buying power to gain priority access to capacity and negotiate competitive pricing.
- Partner with IT to develop system solutions that support operational efficiencies.
- Support the recruitment of agents and capacity.
- Develop and monitor Key Performance Indicators (KPIs) overall performance.
- Provide coaching, counseling, and ongoing feedback to staff to ensure work is completed to meet required standards.
- Participate in industry trade events.
- Must be able to travel up to 25% of the time, with the possibility of additional travel as needed.
- Provide resolution for escalated concerns.
- Other duties as assigned.
Required Minimum Experience and Education:
- Bachelor's degree from four-year college or university or equivalent experience.
- Five years' Cold Chain Logistics experience.
Preferred Experience and Education:
- Five years' Expedited industry experience in the transportation/logistics industry; or equivalent combination of education and experience.
- Five years' management experience in the transportation/logistics industry.
Knowledge, Skills, and Abilities:
- Ability to work in a fast-paced environment
- Good organization and prioritization
- Strong oral and written communication
- Excellent interpersonal skills
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
Privacy Policy
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.
