Director of Food And Beverage

Director of Food & Beverage – The Langham, Boston

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be leading a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success of The Fed, Grana and Private Kitchen Departments, by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

• Define and execute a clear vision for the Food & Beverage department, aligning with The Langham, Boston’s brand standards and overall property goals.
• Foster innovation by introducing unique dining concepts, personalized guest experiences, and creative menu offerings to distinguish the property in the market.
• Lead the development and implementation of marketing strategies, business plans, and financial forecasts to ensure the long-term success of all F&B outlets.
• Oversee the seamless operation of all F&B outlets, including restaurants, bars, room service, banquets, kitchens, and stewarding, while ensuring adherence to luxury service standards.
• Develop, implement, and monitor efficient schedules and staffing plans for all outlets to achieve profitability and maintain guest satisfaction.
• Collaborate with the Executive Chef, restaurant managers, and banquet teams to design innovative, attractive menus that balance guest preferences, operational feasibility, and financial goals.
• Implement and monitor comprehensive food, beverage, and labor cost controls to achieve or exceed budgeted profit margins.
• Partner with the marketing and PR teams to promote signature programs, events, and partnerships, enhancing the visibility and reputation of F&B outlets.
• Provide accurate weekly revenue forecasts and maintain long-term financial projections for all F&B operations, including banquets.
• Regularly review guest satisfaction data, such as surveys and comment cards, to identify opportunities for improvement and implement timely corrective actions.
• Empower team members to deliver exceptional service by providing guidance, feedback, and ongoing training to enhance skills and product knowledge.
• Conduct performance evaluations, provide actionable feedback, and establish development plans to nurture talent and build a pipeline of future leaders.
• Develop structured training programs that enhance technical skills, product knowledge, and service standards across all outlets.
• Lead the implementation of sustainability initiatives, including waste reduction, eco-friendly sourcing, and energy conservation, in alignment with The Langham’s corporate responsibility goals.
• Maintain transparent communication with the Hotel Executive Committee, contributing to property-wide strategies and initiatives.
• Introduce new beverage and dining programs that reflect wellness trends, sustainability practices, and luxury dining standards.
• Develop and justify annual CAPEX projects, including equipment upgrades, renovations, and technology enhancements, to support operational growth.
• Proactively identify investment opportunities that align with the hotel’s long-term brand goals and objectives.
• Ensure compliance with health, safety, sanitation, and alcohol awareness regulations, maintaining strict adherence to cash and liquor control policies.
• Additional responsibilities may be assigned by the Hotel Manager to support property goals and objectives.

Qualifications:

• Extensive knowledge of Food & Beverage operations systems, including POS platforms such as Infrasys, as well as proficiency in Delphi, Microsoft Office Suite (Excel, Word, PowerPoint), and other relevant hospitality software.
• A minimum of five years of experience in Food & Beverage. Experience in a luxury property, with significant exposure to high-volume operations and banquet services is highly desirable.
• A college degree in hospitality, business management, or a related field is preferred, or an equivalent combination of education and relevant work experience.
• Extensive technical knowledge of F&B operations, including banquets, room service, and restaurants, as well as imported and domestic wines, menu engineering, and budgeting.
• Physical ability to perform essential job functions, including moving throughout all F&B areas, standing for extended periods, and occasionally lifting and transporting items.
• ServSafe certification is required to ensure compliance with health and safety standards in food handling and preparation.
• TIPS (Training for Intervention Procedures) certification is preferred to ensure responsible alcohol service and adherence to regulatory requirements.
• First Aid and CPR certification is recommended to ensure readiness for emergencies, particularly in banquet and high-volume service environments.
• Legally authorized to work in the United States

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/