Security Officer-Full Time - The Langham, Chicago

Primary Objective of Position:



Support departmental leadership to perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and treats to life and property to maintain a safe and secure environment for colleagues and guest/clients



Responsibilities and Job Duties:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions
• Responsible for maintaining order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner
• Responsible for handling undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands
• Responsible for answering security telephone, safety hotline calls and respond in a timely manner based on priority
• Responsible for observing the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio to the supervisor on duty, report alarms similarly
• Ability to communicate effectively, listen effectively with empathy, provide accurate information and document legibly all appropriate incident information
• Responsible for memorizing and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers
• Responsible for checking colleague packages as they exit to ensure no food or hotel property is being removed.  Screen persons entering the entrance for purpose and authorization
• Responsible for receiving, recording and storing of all lost and found items.  Research and respond to inquiries from guests concerning status of items.  Mail out claimed items to owner
• Responsible for escorting guests and employees as required to parking lots, guest floors and colleagues carrying house banks.  Assist guests with door lock problems using moderately complex handheld electronic apparatus

Experience Required:

• High School graduate or equivalent preferred
• 2 years of previous customer service experience required
• Prior law enforcement and/or military experience preferred
• Knowledge of Microsoft Works
• CPR Certification and/or First Aid Training preferred
• Hotel luxury security experience preferred

Pay Range:

• $20.99 - $26.24/hour

Benefits Included for Full Time Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centers on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.