Quality Assurance Associate (APX)

The Quality Associate contributes to meeting Langham goals of exceptional Client service, quality, process improvement, and profitability by performing the following tasks:

• Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials;
• Gathering all applicable information to determine if a shipment has a discrepancy
• Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately
• Collaborate among departments on discrepancies or questions for deviating material
• Assisting the Quality Manager with projects;
• Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement.

Key Outcomes Expected

The Quality Associate is expected to:

• Work according to Langham Logistics policies and procedures;
• Meet established quality and productivity metrics;
• Keep work areas neat and clean;
• Accept or reject material based on quality/regulatory standards and Client requirements;
• Physically check all incoming and outgoing materials for damage and other discrepancies;
• Identify and report discrepancies between paperwork/orders and physical product delivered;
• Initiate and oversee quality records in QT9;
• Provide courteous, professional service to both internal and external Clients;
• Present a positive image Langham.

Critical Skills, Knowledge, and Behaviors

• Communication – ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.
• Teamwork – ability to establish professional relationships and rapport with internal and external peers and management.
• Organization – ability to keep all documentation together when placing items in deviation area
• High detail orientation and accuracy.

Experience and Education

• High school diploma or GED required.
• 1-2 years' experience in Quality Control or related field within a GMP facility
• Forklift experience a PLUS

Physical Demands

Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).

Specific Client Requirements: Must be able to successfully pass eye, depth perception, and color vision eye exams.

Work Environment: Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental.