What are the responsibilities and job description for the Customer Support Specialist position at Langston Security & Integration, LLC?
Job Overview:
At Langston Security & Integration, LLC, we are committed to providing exceptional customer service and support to our clients. We are currently seeking a Customer Support Specialist to join our team and play a critical role in delivering this commitment.
About Our Team:
Our team is dedicated to providing timely and efficient service while building long-lasting relationships with our customers. We value safety, security, transparency, accountability, inclusiveness, and respect, and we strive to create a positive impact on our communities.
Key Responsibilities:
- Provide superior customer service by addressing customer needs and resolving issues promptly and efficiently.
- Maintain accurate records of customer interactions, job details, and service requests in the CRM system.
- Collaborate with the field team, leadership team, and other departments to ensure seamless communication and coordination.
- Utilize various communication methods to ensure accurate clarification and verification when supplying information and receiving information.
Requirements:
- Minimum of high school diploma or equivalent; associate degree or higher preferred.
- Proven experience in a customer service role, preferably in a technical or service-oriented industry.
- Strong organizational and multitasking abilities, with attention to detail and commitment to accuracy.
