What are the responsibilities and job description for the Technical Success Manager (MSP) - AMER position at Lansweeper?
About the role
Are you passionate about blending technical knowledge with customer success? At Lansweeper, we're on a mission to enable Managed Service Providers (MSPs) to thrive by seamlessly integrating our innovative solutions into their client ecosystems.
As a key driver of our service delivery and technical support, you'll collaborate with MSPs to ensure smooth onboarding, scalable adoption, and ongoing enablement. You'll also act as a trusted advisor, guiding them through integrations, troubleshooting, and optimizing their use of Lansweeper's tools. Your efforts will not only help MSPs maximize value but will also build lasting partnerships grounded in trust and results.
If you have a knack for network technologies, a problem-solving mindset, and a passion for empowering customers, this is your opportunity to make a real impact in a dynamic, global environment. Join us and take the lead in redefining MSP success!
Key Responsibilities
Pre-Sales Support
- Understand MSPs' technical requirements and demonstrate how Lansweeper can meet their needs
- Support our sales executives in giving technical demos to MSPs.
Onboarding
Enablement
Adoption
Technical Support & Guidance
Qualifications
What I bring to the table :
Going for gold?
Why Join Us?
This is an exciting opportunity to shape the MSP onboarding journey at Lansweeper and contribute to building scalable programs for a global audience. Be a part of a small, high-performing team dedicated to innovation and excellence in service delivery.
If you're passionate about making a measurable impact and thrive in a collaborative, fast-paced environment, we'd love to hear from you!
US : Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.