Delivery Operations Manager

Operations Manager Job Description\
About Lanter Delivery Systems\
Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural, and industrial parts from customer distribution centers to dealer locations. We pride ourselves on our strategic, process-driven approach, which has been embraced by the marketplace and sets new standards in the automotive and agricultural manufacturing industries.\
The Ideal Candidate\
We seek an experienced professional who embodies our company's Non-Negotiables:

• Walk in Humble Confidence – We are experts at what we do, but we never assume we know everything.
• Be Open, Honest, and Respectful – We say what needs to be said in a tactful, courteous way.
• Be Fearless – We never fail, we only learn.
• We are One Team – We achieve more together through collaboration and consensus.
• Delivery on Commitments – We do what we say we will do.
• We have a Passion to Serve – We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.

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Responsibilities\

• Provide cooperative leadership and manage processes to maximize resources for achieving all expectations regarding service, teamwork, safety, compliance, and revenue.
• Demonstrate knowledge and understanding of Lanter Delivery Systems' Non-Negotiables and apply them daily.
• Maintain receiving and distribution operations by initiating, coordinating, and enforcing programs, operational, and personnel policies and procedures.
• Leverage the team to provide outstanding service for all customers, direct and preferred carriers, responsible for the overall customer experience.
• Exceed customer satisfaction by managing distribution operations for on-time, error-free deliveries.
• Work with transportation companies to achieve on-time, accurate deliveries.
• Lead the recruitment, selection, hiring, training, and development of all cross-dock team members. Ensure all team members have the tools and resources needed to be successful.
• Manage cross-dock team members for optimal performance, including coaching, discipline, and termination as outlined in company policies and procedures.
• Enact contingency plans as needed; identify potential issues and analyze problems to determine appropriate outcomes. Follow up in a timely manner.
• Develop time-sensitive reporting for customers and analyze reports for best solutions to problems.
• Improve operational systems, processes, and policies in support of Lanter Delivery Systems' mission. Support customer and management reporting, information flow, and management, business processes, and organizational planning.
• Responsible for operational contributions to maximize profitability, control cost, and improve efficiencies overall. Identify, evaluate, and build new business opportunities; provide guidance on operational changes required to support these opportunities.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Responsible for accident response; serve as first point of contact when an incident occurs, instruct team members regarding proper actions to take to ensure the safety of all team members and customers. Manage reporting as required by OSHA.
• Protect company assets and confidential information in accordance with company policies and procedures, including client, team member, and proprietary company information.