Support Tech II

Support Tech II

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
• Be Fearless - We never fail, we only learn.
• We are One Team - We achieve more together by collaboration and consensus.
• Delivery on Commitments - We do what we say we will do.
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
• We put Safety First - We prioritize the safety of our team members and customers above all else in our business.
• We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.

We are seeking a highly skilled and service-oriented Support Tech II to join our team. This person will be focused on providing premium, personalized white glove technical support for high-profile users within our organization. This role involves in-depth troubleshooting and support for Windows 10 & 11 systems, Microsoft 365 Suite, various desktop software, VPN connectivity. The ideal candidate will possess the skills and experience to set up, manage and support Microsoft Teams meetings and presentations using external A/V solutions.

Responsibilities:

• Resolve a wide range of system issues, diagnosis of workstation issues, and address trouble tickets.
• Provide after-hours support as needed.
• Configure, set-up, and support of multi-site company meetings and town hall meetings using Microsoft Teams meeting and town hall functions using external A/V equipment ensuring seamless operation during meetings and presentations.
• Configuration, set-up, and support for in-office video streaming/casting and digital signage solutions.
• Troubleshoot and solve IP phone and wifi issues for individuals.
• Work with Windows Active Directory, Azure, and Intune including support of migration of workstations and objects User account and security group administration within Azure, Entra ID, Exchange, and Office 365.
• Set-up, configure, and troubleshoot printer issues (network and local).
• Install, configure, and troubleshoot desktop computers, laptops, and other peripheral devices.
• Deploy applications and system updates as needed using Intune.
• Ensure compliance of current security policies and remediations.
• Troubleshoot and administer SharePoint along with solving 'how to' questions for users.

• White glove support-Drive customer satisfaction through personalized, high-quality support to senior staff and high-profile users.

Experience:

• Minimum 3 - 5 years' experience in a tier 2 role supporting end-user computing in a Windows environment

Systems/Technology/Skills:

Note: We are looking for a good problem solver, an individual that has most of these skills, not necessarily all these skills listed.

• Windows 10 and 11 administration
  • configuration, maintenance, and security
• Microsoft 365 administration
  • Entra ID, Active Directory, MS OneDrive, Exchange, Teams, and SharePoint
• SolarWinds management software (or similar tool)
  • document, track, and report incident service requests
• AZURE, Intune, Antivirus, and security deployment tools
• RingCentral IP phone system troubleshooting, configuration and management.
• Scripting, PowerShell skills
• VPN technologies & remote desktop tools
• Understanding of IT security principles and best practices
• Audio Visual systems set up and troubleshooting, including integration of Microsoft Teams meetings with external video and audio systems.

Education:

• Minimum of High School Diploma or equivalent
• Certifications (preferred but not required)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Certified: Azure Fundamentals or Azure Administrator Associate
  • CompTIA A or CompTIA Network

What You'll Bring:

• Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem-solving skills
• Demonstrated ability to manage multiple projects/tasks, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames
• Self-starter with a high degree of initiative, determination of sense of urgency, utilizing good judgement, decision-making skills, and follow-up
• A passion for detail and accuracy
• An understanding of the importance of maintaining confidentiality

• Exceptional verbal and written communication skills
• Excellent customer service skills, while displaying a positive attitude
• An eagerness to learn and progress your technical aptitude

• Commitment to values embodied in Lanter's non-negotiables

Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.

Salary : $65,000 - $75,000