IT Support Tech (Help Desk, Entry Level) - Overnight Shift - 3rd shift needed Hours 8:00pm to 5:00am

Initial training will be 5:00pm to 2:00am until up to speed with technology.

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
• Be Fearless - We never fail, we only learn.
• We are One Team - We achieve more together by collaboration and consensus.
• Delivery on Commitments - We do what we say we will do.
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
• We put Safety First - We prioritize the safety of our team members and customers above all else in our business.
• We Strive for Operational Excellence - We are dedicated to a culture of continuous improvements, driving quality and productivity.

The IT Support Tech provides high-quality, customer-focused technical support to end-users, primarily via the ticketing system, phone, and email. Duties include, resolving support requests by following established knowledge-based articles, critical thinking, and basic troubleshooting to ensure the highest customer service standards are consistently met.

Responsibilities

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Take ownership of customer issues reported, ensuring all problems are resolved timely and effectively.
• Research, diagnose, troubleshoot, and resolve technical support requests; follow standard procedures for escalation of unresolved issues to the appropriate internal teams.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Collaborate with team members to support any overflow items or requests tickets.
• Provide support to internal and/or external customers via phone, web, email, chat, and other channels as required, including giving prompt and accurate feedback to customers and ensuring proper recording and closure of all issues.
• Conduct training for team members related to the use of hardware and software proactively and as required.
• Maintain knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Background and Experience:

• Excellent written, verbal, and listening communication skills.
• Strong proactive focus on customer and their needs.
• Outstanding organizational and planning skills, including strong ability to prioritize.
• Self-motivated; able to use good judgment and make good decisions independently or with minimal supervision.
• Strong attention to detail and accuracy while managing multiple responsibilities simultaneously.
• Proven success in a technical support environment, including with desktop support.
• Demonstrated knowledge and proficiency in web browsers (Internet Explorer, Chrome, Firefox), general information systems application, and analyzing and diagnosing software problems.
• Proven knowledge of provisioning and installing software on mobile devices, and asset management.
• Strong knowledge of all Microsoft Office programs.

SPECIAL POSITION REQUIREMENTS:

• Night shift (hours 8:00pm to 5:00am)

Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.

Salary : $20 - $25