What are the responsibilities and job description for the Vice President of Shelter Operations position at Lantern Community Services?
Job Title : Vice President Shelter Operations
Reports to : Senior Vice President of Shelter Programs
Status : Full-time
Classification : Exempt
Job Location : Shelter Sites across the organization, travel to sites required.
Work Schedule : Monday - Friday, 9am - 5pm (some weekend or evening hours as needed)
Salary Range : $115,000 - $125,000
Objective :
Lantern Community Services is seeking a highly experienced Vice President of Shelter Operations to oversee three current shelter sites, as well as any new sites that will be added to the Shelter Division. The Vice President of Shelter Operations will plan, direct, coordinate, and oversee activities to ensure development and implementation of efficient operations and cost-effective systems to meet current and future needs. Responsibilities include direct supervision, training, and development of each site's Director of Program Operation (DPO) and their teams, provide overall site management, partner with property management companies to ensure the sites are properly maintained, and liaise effectively with contracted security, as well as with the Department of Homeless Services (DHS). Further, the VP of Shelter Operations ensures all equipment is in good working order, oversees fleet management, food standards and handling certification, violations management, and OTDA and DHS contract compliance. The VP of Shelter Operations will help develop site-based systems, tracking instruments, and policies related to Operations, and will partner closely with the Programs arm of the division to ensure seamless communication and collaboration.
Supervisory Responsibilities :
- Recruits, interviews, hires, trains, develops, and supervises a team of Directors of Program Operations (DPOs)
- Oversees the daily workflow of the department
- Manages performance of direct reports through regular supervision and meetings
- Ensures quality deliverables are met within required timeframes
- Provides constructive and timely performance evaluations
- Manages performance improvement of employees in accordance with company policy
- Partner with the Program Directors, Directors of Social Services and their case management teams in promoting a collaborative culture of communication and teamwork regarding service delivery and the general operation of each shelter site
- Collaborates with agency training department, conducts de-escalation and crisis intervention trainings
- Facilitate regularly scheduled Operations-specific staff meetings with DPOs and their teams
- Participate in Incident Review Committee meetings, as well as agency staff and leadership meetings, as identified by Senior Vice President of Shelter Programs.
Management of Facilities Operations :
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.
Salary : $115,000 - $125,000
