Spa Receptionist

Job description

Company Summary

Lapis & Oak is more than just a spa. We are a place of wellbeing-focused on providing individually crafted treatments by experienced staff at an affordable price. We understand that the customer’s experience begins with the employee experience and seeks those that understand the same.

Our mission is to provide expert, authentic and valuable service while enhancing each guest's total well-being.

Our vision is to ensure that wellness and quality with value are at the forefront of everything we do for our guests and our team members, delivering authenticity with every interaction. We believe taking care of yourself should be accessible and affordable.

If this sounds like an environment in which you would excel, we’d love to talk with you about this opportunity.

Job Summary:

Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments while partaking in genuine interactions that provide the highest guest service level.

Essential Job Functions:

• Provide courteous guest service to all guests.
• Must be able to initiate and engage in conversations in a professional and friendly manner.
• Must be able to work in a fast-paced environment.
• Must be multi-task-oriented.
• Must be able to work well with others and as a team.
• Schedules appointments accurately.
• Must be able to handle the computer system and all cash handling procedures.
• Answer phones promptly and friendly.
• Must be able to work well under pressure and handle multiple guests at one time.
• Knowledge of all spa treatments, salon services, and retail items.
• Stock brochures at the front desk.
• Daily cleaning.
• Restock retail items.
• Perform other tasks as assigned by Manager or Assistant Manager.
• Participate in and attend all training classes and staff meetings.

Qualifications

• Must be 18 years of age or older.
• Experience in a demanding high-volume luxury Spa environment or luxury hotel/resort front desk experience is preferred.
• Must possess outstanding customer service, organizational, interpersonal, and administrative skills and excellent attention to detail, and the ability to multi-task.
• Prior knowledge of the following systems is preferred: Millennium Systems, SpaSoft, HotSOS, MindBody, and/or Vagaro.
• Must be solution-oriented and the ability to work well under pressure.

• Must have previous cash handling experience.
• The candidate must be able to work efficiently within a team environment and individually.
• Ability to stand for extended periods of time.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers.
• Must possess excellent communication skills and phone etiquette.
• The candidate must be well-groomed and professional.
• Must be able to communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus
• Requires proficiency in Microsoft Office, specifically Outlook, Word, Excel & PowerPoint.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• A combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training, and experience provides the required knowledge, skills, and abilities.'

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Administrative Duties:

• Scheduling
• Stocking supplies
• Answering and routing phone calls
• Managing social media
• Greeting visitors

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift

Experience:

• Customer service: 3 years (Required)
• Spa: 2 years (Required)

Work Location: In person

Salary : $14