Customer Service / General Office Assistant

PackGen is seeking a dynamic and organized Customer Service / General Office Assistant to support our Logistics, Sales, and Marketing Departments. This position offers a unique opportunity to work on a variety of special projects while handling day-to-day administrative tasks within our team. The ideal candidate is a self-starter who thrives in a fast-paced environment, can juggle multiple priorities, and demonstrates exceptional communication and problem-solving skills. Flexibility, adaptability, and a team-oriented mindset are essential for success in this role.

At PackGen, we pride ourselves on being nimble, resourceful, collaborative, and principled. Our close-knit team values leadership and initiative no matter the position or function. We are deeply rooted in our Maine community and expect all team members to reflect our values.

Key Responsibilities

• Approach each day with a positive attitude, a desire to win, and a willingness to grow within our organization.
• Provide administrative support across multiple departments, ensuring seamless collaboration.
• Schedule and coordinate meetings (internal and external) and conferences as needed.
• Communicate with customers via phone and email to obtain additional information, provide updates, and notify them of shipment statuses, including preparing and sharing international shipping documentation.
• Conduct preliminary screenings of sales lead lists, credit references, and related materials.
• Manage general office tasks such as answering phones, scanning, copying, and filing documents.
• Assist the Marketing team in maintaining promotional and sales materials.
• Support the coordination and execution of trade shows.
• Help maintain and implement our Food Safety program.
• Demonstrate outstanding communication skills (verbal, written, and interpersonal).
• Effectively multitask under pressure while maintaining professionalism and resilience.
• Exhibit creative problem-solving and "out-of-the-box" thinking.
• Quickly learn and retain product and industry knowledge.
• Utilize exceptional organizational skills to manage tasks efficiently.
• Demonstrate proficiency with Microsoft Office applications and other essential software.

Requirements

• Minimum 2-year Associate Business Degree.
• Strong communication and interpersonal skills.
• Proven ability to multitask and adapt to changing priorities in a fast-paced environment.
• Above-average organizational skills with acute attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $45,000 - $50,000