What are the responsibilities and job description for the In-Office Customer Service Specialist position at Performance Foodservice?
Job Description :
Join our team as a Customer Service Specialist, where your role is crucial in providing exceptional support to our customers. This position is in-office, located in Augusta, Maine.
Schedule : Sunday 10a-5p
Monday - Thursday 8a-5p
Compensation : $17.50-$19.00 based on experience.
We are seeking an individual who embodies a customer-centric approach and maintains a professional demeanor. Proficiency in the MS Office suite, particularly in Excel within a SharePoint environment, is required.
What We Offer :
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more.
- Opportunities for growth while performing essential duties that support America's food distribution system.
- A safe and inclusive workplace culture that values rewards, recognition, and respect.
Position Purpose :
The Customer Service Specialist at Performance Foodservice is essential to our company's success. You will be the first point of contact for customers with inquiries about their orders, our products, and Performance Foodservice as a whole. Serving as a liaison between the customer and the Sales Account Representative, you will also collaborate with various internal departments to ensure excellent service.
Key Responsibilities :
Qualifications :
High School Diploma / GED or equivalent. A minimum of 6-12 months of experience in customer service or a related field is preferred. A strong customer-centric attitude and professional demeanor are essential. Proficiency in MS Office suite, especially Excel in a SharePoint environment, is necessary.
About Our Company :
Performance Foodservice is a leading broadline distributor that maintains strong relationships with a variety of local customers, including independent restaurants, hotels, healthcare facilities, schools, and quick-service eateries. Our dedicated team of experts helps customers enhance their operations, menus, product selection, and strategic goals, delivering not just food but also valuable support to help them thrive.
Equal Employment Opportunity :
Performance Food Group maintains an equal employment opportunity (EEO) policy for all applicants and employees, regardless of a range of characteristics such as race, color, national origin, gender, religion, age, disability, and more, in accordance with applicable laws.
Salary : $18 - $19
