What are the responsibilities and job description for the Sales Operations Manager position at LAPP Tannehill?
Job Description:
This is a highly motivated role that requires strong analytical and administrative skills. The successful candidate will be responsible for providing pre-order support to customers and outside sales representatives.
Key responsibilities include coordinating quotes, analyzing margin and pricing, maintaining sales efforts in assigned regions, calling on existing customers to increase sales revenue, and supporting the development and improvement of sales processes and initiatives in the department.
Primary Role: Responsible for all quoting and order entry activity for assigned regional account packages.
- Provides price and product availability information to customers
- Assists with sourcing as required
- Aligns with outside representatives to ensure customer information, sales opportunities, and activities are accurately recorded and kept up to date in CRM
- Follows up on Quotations by contacting customers by phone, email, or through the Outside Sales Representatives
Secondary Role: Responsible for calling existing customers with the intent of adding sales revenue
- Partners with Regional Sales Managers to align direction
- Maintains strategic accounts and account responsibilities for assigned states.
- Positively supports and carries out directives and change initiatives from the Customer Operations Manager effectively and efficiently.
- Solves pre-order technical or complex issues that may arise within the department.
- Partners with the Customer Operations Manager to share ideas and observations to improve overall team performance.
- Proactively promotes alignment with all internal resources to ensure producing an ultimate customer experience.
- Participates in internal collaboration in determining an appropriate course of action for a given sales opportunity based on set expectations consistent with the company's strategic direction.
