Lead Concierge

Lead Concierge

Full-Time | Total Rewards Benefits | $27 to $30 Per Hour

Larchmont Yacht Club Larchmont, New York
Department: Clubhouse Services | Reports to: Director of Clubhouse Services

About Larchmont Yacht Club

Founded in 1880, Larchmont Yacht Club (LYC) is one of the most prestigious private yacht clubs in the United States. Situated just 16 miles from New York City on a scenic 15-acre waterfront campus, LYC provides a year-round social and recreational experience. The club features premier sailing, tennis, paddle, aquatics, and dining programs, with a rich tradition of excellence, service, and community.

Position Overview

The Lead Concierge plays a key leadership role in delivering elevated, concierge-level service to LYCs members and guests. This individual oversees day-to-day front desk operations and team performance, ensuring smooth execution of front office functions while upholding the clubs high standards of hospitality, organization, and communication.

As a hands-on leader, the Lead Concierge trains and mentors staff, implements operational procedures, and fosters interdepartmental collaboration to support an exceptional and seamless club experience. The ideal candidate is a confident, polished professional with a service-first mindset, strong organizational abilities, and demonstrated experience in private clubs, boutique hotels, or luxury hospitality.

Compensation & Benefits

This is a full-time position that includes a comprehensive total rewards package featuring:

• Health insurance
• Paid Time Off (PTO)
• 401(k) Plan

Pay Range: $27.00 to $30.00 per hour, based on experience and qualifications.

Key Responsibilities

Member & Guest Experience

• Deliver warm, personalized, concierge-style service to members and guests at all times.
• Handle all inquiries, requests, and concerns professionally and with discretion, ensuring timely follow-up and resolution.
• Act as an on-site ambassador for the club, anticipating member needs and exceeding expectations.
• Maintain a welcoming, organized, and visually appealing lobby and front desk environment.

Leadership & Supervision

• Schedule, train, supervise, and evaluate front desk and night staff, including seasonal personnel.
• Lead by example, promoting a service-focused, team-oriented culture.
• Provide ongoing coaching, performance feedback, and cross-training to ensure consistent service standards.
• Serve as the front desks point of contact for the Director of Clubhouse Services and collaborate on strategic initiatives.

Operations & Administration

• Implement and uphold front desk policies, procedures, and service standards aligned with the clubs mission.
• Monitor and manage front desk operations, including check-ins, reservations, concierge requests, communications, and financial transactions.
• Ensure all member-facing communications are accurate, timely, and brand-aligned.
• Prepare and distribute daily event sheets and collaborate with departments to ensure readiness and member satisfaction.

Retail & Inventory Oversight

• Oversee the presentation, organization, and cleanliness of the club shop, ensuring a polished and inviting retail environment.
• Manage inventory levels, conduct regular stock assessments, and coordinate restocking to minimize shortages and overages.
• Fulfill and track special orders, including reactivated online orders, from placement through delivery with accuracy and attention to detail.
• Support merchandising strategies to enhance retail sales and member engagement.

Interdepartmental Coordination

• Maintain strong working relationships with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a smooth and cohesive member experience.
• Communicate proactively and professionally across departments to anticipate needs and resolve issues efficiently.
• Participate in staff meetings, training sessions, and event planning discussions as needed.

Qualifications & Skills

• Minimum of 3 years' experience in a front desk or guest service role, with at least 1 year in a supervisory or team lead capacity in a private club, luxury hotel, or high-end hospitality setting.
• Strong leadership and training abilities with a hands-on, solutions-oriented approach.
• Proven excellence in delivering high-touch, concierge-level service.
• Strong written and verbal communication skills, with a polished and professional demeanor.
• Familiarity with point-of-sale systems, property management systems (PMS), and retail inventory software.
• Exceptional organizational and multitasking abilities; able to remain composed under pressure.
• Proficient in Microsoft Office and/or Google Suite; ability to learn new systems quickly.
• Knowledge of private club culture and service expectations preferred.

Physical Requirements & Work Environment

• Ability to stand, walk, and sit for extended periods.
• Occasional lifting (up to 20 lbs.), bending, and reaching.
• Comfortable working in a dynamic, member-focused environment.

Schedule & Availability

• Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Time off is limited during peak seasons to ensure consistent member service and team support.

Why Join Larchmont Yacht Club?

• Be part of a professional and service-driven team in one of Americas premier private yacht clubs.
• Work in a beautiful waterfront environment with engaged and appreciative members.

Enjoy opportunities for growth, learning, and career advancement in the private club and hospitality industries.