Enrollment Coach

Essential Duties and Responsibilities

To connect, engage and enroll prospective students to Laredo College. Enrollment Specialists work with prospective students and others involved in the college selection process and collaborate with many colleagues to facilitate aspects of the recruitment and enrollment process. They work with various computer systems and business process guides, and they represent Laredo College in a customer service capacity in the office and in on- and off-campus recruitment events, visits, and tours. Enrollment Specialists perform various functions to develop meaningful relationships with prospective students and to aid prospective students in applying, finding their "fit", visiting, learning admission, and enrolling at Laredo College.

Characteristic Duties and Responsibilities

1. Assists in the development, coordination, and implementation of recruitment activities for Laredo College that include and extend beyond secondary education. Works independently and collaboratively to meet enrollment goals, with focused efforts on exemplary customer service, use of technology and systems, teamwork, accuracy, and efficiency. 
2. Provides educational advisement services for students which may include TSI test score interpretation, course placement, course recommendations, and course scheduling. 
3. Create and facilitate presentations to students and parents at local high schools and the community at large. 
4. Participates in events that support the College's recruitment efforts marketing, development efforts, and goals. 
5. Understand, explain, assist, and guide potential students through the process of general admission. 
6. Understand and explain college and State mandated placement testing requirements for TSI college readiness compliance. 
7. Manages prospective students’ admission and financial aid records.  
8. Works diligently and collaboratively with high school counselors and administrators to provide higher education services to high school students that include but are not limited to assistance with admissions, financial aid, early enrollment, and dual credit enrollment. 
9. Compiles and utilizes data that supports communication with students and aids in the development and implementation of student recruitment policies and procedures. 
10. Assists in the development and implementation of assessment instruments for the evaluation and improvement of student recruitment, advising, and retention. 
11. Implements recruitment activities such as campus trips, presentations, resource tables, application workshops, and designated area projects to attract prospective students and applicants.  
12. Advises and assists students in solving their financial problems through scholarships, grants, employment, and financial counseling. 
13. Conduct advising sessions in a variety of platforms, including but not limited to, live (one-to-one/group), email, phone, and virtual.  
14. Travel to multiple counties including but not limited to Zapata County, Webb County, Jim Hogg County. 
15. Demonstrates sensitivity in working with personal/confidential records and information, adhering to FERPA and other related practices and policies. 
16. Understands and uses the student information system and other software and databases, according to applicable practices and guidelines shared in training and documentation and stays current with practices, to facilitate the following: contact/communication, tracking activities, and document/data tracking, record updates, application movement, evaluations, decision-rendering, communications, recruitment efforts, event and tour support, status/progress reporting and monitoring, and more.  
17. Communicates effectively and accurately via email, telephone, and in person with prospective students, parents, counselors, high schools, and college representatives involved in the college selection process, in order to effectively and accurately convey information about Laredo College, the application process, on and off campus visits and events, and when applicable, a student's scenario. This involves proactive communication and responding to calls, emails, and walk-ins. 
18. Assumes additional responsibilities and performs other related duties and/or projects as needed or assigned.

NOTICE: Required Documents To be considered for this position, you are required to upload your unofficial transcript and Valid Driver's License.  If recommended for this position an official transcript(s) will be required.  If a license or certificate is required for this position, upload proof of your current license/certificate.

Required:

• Baccalaureate degree

• One year of employment experience in either education, non-profit, or customer service in a business setting.

• Valid driver's license and vehicle insurance.

Preferred:

• Educational background in social behavioral sciences, communications, business, and or a closely related field.

• Experience in recruitment, admissions, career advising, assessment-TSI, and financial aid at a secondary or higher educational level.

• Enthusiastic, positive, self-starter, and detail-oriented with strong oral/written communication, interpersonal and marketing skills.

• Strong analytic and decision-making skills; able to respond quickly to unfamiliar situations; above average problem solver and critical thinker.

• Excellent organizational and time-management skills; must be able to effectively organize and maintain large volumes of records. Strong project management skills.

• Ability to initiate professional contact with people to establish rapport.

• Must maintain a strong work ethic with excellent follow-through.

• Self-motivated and able to function independently without extensive direct supervision.

• Detailed-oriented with a focus on achieving optimum results while maintaining high ethical standards and attention to compliance with college policies, mission, and core values.

• Interpret questions, identify problems, read reference manuals, and identify actionable insights from ambiguous and sometimes limited information to propose solutions and process improvements

• Perform data entry and word processing with speed and accuracy without immediate and constant supervision.

• Knowledge and expertise in student technical support skills, i.e., retrieving reports, correspondence operations, and communication products.

• Ability to multi-task, function under pressure, work independently, accept responsibility with limited supervision, manage multiple tasks to completion, and work with frequent interruptions as part of a team environment.

• Willingness to lead through positive influence and take ownership and accountability for actions and decisions.  

• Anticipate needs and create a welcoming, diverse, and inclusive environment.  

• Highly skilled in the use of Microsoft Office programs. Knowledge of and/or ability to learn Ellucian Banner administrative computing system, Customer Relationship Management (CRM) system, Centralized Application Service (CAS), and ARGOS reporting system, or other similar systems.

• Knowledge of the enrollment process, ie. admissions applications, admissions criteria, recruitment in a college setting, financial aid, college advising, and registration.

Salary : $22 - $27