What are the responsibilities and job description for the Employee Success Associate position at Larkin Benefit Administrators?
Job Title : Employee Success Associate
Reports To : Operations Manager
FLSA Status : Non-Exempt
Learn about Gold Standard service delivery while focusing primarily on the simplest leave types.
Job Duties and Essential Functions :
- Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations.
- Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work.
- ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis.
- Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits.
- Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately.
- Draft and send letters to employees regarding leave entitlement, disability benefits, and / or the interactive discussion process.
- When applicable, initiate return-to-work accommodations while adhering to relevant federal regulations.
- Maintain high quality employee leave and ADA files according to set standards and naming conventions.
- Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs).
- When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee.
- Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel.
- Available to back up multiple accounts.
- Perform other duties as assigned in order to meet business needs.
- Expected to work 40 hours per week.
- Expected to report to the office 2 days per month.
- Expected to be a self-starter who can work independently, take initiative, actively participate in team discussions and collaborate effectively while working in a remote-first environment.
Perform above duties between regular business hours :
Requirements
Salary Description
50,000 - $60,000 base annual salary
Salary : $50,000 - $60,000