Supervisor

Key Responsibilities:

• Staff Management:
  • Hire, train, and supervise administrative staff, including assigning tasks and delegating responsibilities.
  • Conduct performance evaluations and provide feedback to team members to improve performance.
  • Address employee concerns and resolve conflicts within the team.
  • Create and manage staff schedules to ensure adequate coverage.
• Operational Oversight:
  • Oversee daily office operations, including document management, mail distribution, filing systems, and data entry.
  • Monitor and maintain office supplies and equipment, coordinating repairs and replacements when necessary.
  • Implement and enforce company policies and procedures related to office operations.
  • Identify areas for improvement and implement process changes to optimize efficiency.
• Workflow Management:
  • Coordinate and prioritize tasks to ensure timely completion of administrative projects.
  • Monitor workflow and identify bottlenecks, taking corrective actions to address issues.
  • Establish clear communication channels within the team and with other departments.
• Reporting and Analysis:
  • Generate reports on key performance indicators (KPIs) related to office operations and productivity.
  • Analyze data to identify trends and make informed decisions to improve efficiency.
  • Present findings and recommendations to upper management.
• Customer Service:
  • Ensure excellent customer service by addressing inquiries and resolving issues promptly.
  • Train staff on customer service standards and best practices.

Required Skills and Qualifications:

• Proven leadership and supervisory experience in an office setting
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Excellent communication skills, both written and verbal, to effectively interact with staff and stakeholders
• Proficiency in Microsoft Office Suite and other relevant office software
• Ability to adapt to changing priorities and work effectively under pressure
• Detail-oriented with a focus on accuracy and quality
• Understanding of office procedures and best practices