Facilities Service Representative

LaSalle Network is partnering with a leading facilities management company to hire a Facilities Service Representative. This role is ideal for a customer-focused professional with experience in facilities coordination, work order management, and contractor communication. The position operates in a fast-paced call center environment, requiring strong problem-solving skills and the ability to manage customer expectations effectively.

Facilities Service Representative Responsibilities:

• Serve as the primary point of contact between customers and contractors, ensuring high levels of customer satisfaction
• Provide real-time updates to clients on work order status, schedules, and completion details
• Handle customer inquiries, escalations, and service issues with professionalism and urgency
• Receive and process work requests related to handyman, electrical, plumbing, HVAC, and auto paint booth maintenance services
• Assign jobs to approved contractors, ensuring alignment with client service level agreements (SLAs)
• Escalate high-cost work orders (over $1,500) to management for approval
• Track facility management activities using internal work order management systems
• Identify and escalate capital projects or large-scale requests for leadership review
• Assist in resolving invoice discrepancies, ensuring proper documentation for compliance
• Support team training and process improvements to enhance service efficiency
  
  

Facilities Service Representative Requirements:

• 2 years of experience as a Facilities Coordinator, Customer Service Representative, or similar role in a call center or facilities setting
• Experience with auto paint booths, spray booths, or similar industrial painting equipment maintenance is highly preferred
• Strong customer service skills with the ability to communicate professionally and manage client expectations
• Knowledge of basic facilities repairs (plumbing, electrical, HVAC) is a plus
• Ability to multi-task and prioritize in a high-volume environment
• Proficiency in Microsoft Office (Excel, Word, Outlook) and work order systems
• Strong attention to detail, problem-solving skills, and ability to work independently
• High school diploma or GED required; college coursework is a plus
  
  

This position offers an opportunity to work in a customer-driven environment with a reputable facilities management company. If you have strong organizational skills, enjoy problem-solving, and have experience with facilities maintenance, apply today!

Thank you,

Kimberly Mosher

Senior Project Manager

LaSalle Network