Facilities Services Representative

LaSalle Network is partnering with a leading facilities management company to hire a Facilities Service Representative. This role is ideal for a customer-focused professional with experience in facilities coordination, work order management, and contractor communication. The position operates in a fast-paced call center environment, requiring strong problem-solving skills and the ability to manage customer expectations effectively.

Facilities Service Representative Responsibilities:

• Serve as the primary point of contact between customers and contractors, ensuring high levels of customer satisfaction
• Provide real-time updates to clients on work order status, schedules, and completion details
• Handle customer inquiries, escalations, and service issues with professionalism and urgency

• Receive and process work requests related to handyman, electrical, plumbing, HVAC, and auto paint booth maintenance services
• Assign jobs to approved contractors, ensuring alignment with client service level agreements (SLAs)
• Escalate high-cost work orders (over $1,500) to management for approval
• Track facility management activities using internal work order management systems

• Identify and escalate capital projects or large-scale requests for leadership review
• Assist in resolving invoice discrepancies, ensuring proper documentation for compliance
• Support team training and process improvements to enhance service efficiency

Facilities Service Representative Requirements:

• 2 years of experience as a Facilities Coordinator, Customer Service Representative, or similar role in a call center or facilities setting
• Experience with auto paint booths, spray booths, or similar industrial painting equipment maintenance is highly preferred
• Strong customer service skills with the ability to communicate professionally and manage client expectations
• Knowledge of basic facilities repairs (plumbing, electrical, HVAC) is a plus
• Ability to multi-task and prioritize in a high-volume environment
• Proficiency in Microsoft Office (Excel, Word, Outlook) and work order systems
• Strong attention to detail, problem-solving skills, and ability to work independently
• High school diploma or GED required; college coursework is a plus

This position offers an opportunity to work in a customer-driven environment with a reputable facilities management company. If you have strong organizational skills, enjoy problem-solving, and have experience with facilities maintenance, apply today!

Thank you,

Kimberly Mosher
Senior Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf

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